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Honolulu, HI Reviews

Honolulu, HI Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
3,066 reviews
626 new reviews submitted this week!
99.3%
would
recommend
to Veterans and their families

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
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91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 3,066 unfiltered reviews

5 out of 5 Stars

Christina was wonderful to work with!! She was very personable and answered all kinds of crazy questions I had. Her knowledge and advice were incredibly helpful when I was way too overwhelmed to make decisions.

5 out of 5 Stars
5 out of 5 Stars

Everyone here is amazing to work with and they’re happy to accommodate and adjust as the process evolves. I wouldn’t choose anywhere else.

5 out of 5 Stars
5 out of 5 Stars

Nick is from a military family and supported us every step of the way. He is very knowledgeable and explained everything to us in detail. I never felt mislead and would highly recommend.

5 out of 5 Stars

Had a few questions to begin the process of buying a home with VA home loan. Was givin the opportunity to work with Jen Huppert she was very kind and understanding to us right out the gate. Jen H. never pushed and gave great recommendations to begin our journey assuring us that she would be there for any questions and concerns we may have in which she was, after some time and consideration we decided to move forward. Jen H. made this process easy to navigate continued to answer our questions in a respectful and timely manner. Just signed closing documents and are very please with the entire team that helped us.

5 out of 5 Stars
5 out of 5 Stars
5 out of 5 Stars
5 out of 5 Stars

Tory T. was phenomenal! From the time I started this journey 11 months ago, Tory provided unmatched support, expertise, and dedication. Navigating the home-buying process can be overwhelming, but Tory made everything seamless, answering every question and keeping me on track every step of the way. Veterans United truly sets the standard for customer service, and working with Tory made this entire experience exceptional. Thank you for helping me cross the finish line!

5 out of 5 Stars

Veterans United Home Loan is the best for VA home loans!!!Weiwei is an absolute superstar! She was genuine, caring, and professional throughout the entire loan process. She made my experience smooth and stress free. I highly recommend her!

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5 out of 5 Stars

Hi Veterans United Team,I wanted to share feedback regarding my experience with Hector Jacobo. Hector was amazing throughout the entire home-buying process and made everything so much easier. He took his time, kept me well-informed on key details, and always encouraged me to ask questions.Salute to Hector for his outstanding support—I would highly recommend working with him and Veterans United!Best regards,Gradis McHenry Jr.

5 out of 5 Stars
5 out of 5 Stars

Kennedy Kugle was awesome throughout the whole process! His team even sent us a small housewarming/thank you gift for our new home. He worked with us to start within budget (even in the Hawai’i market) and we were able to get keys to our new home ahead of schedule. He took many of my phone calls outside of “normal business hours” to help keep us on track.

5 out of 5 Stars
5 out of 5 Stars

Jen was amazing. Buying a home and balancing life can be very stressful, but Jen went above and beyond by reaching out to all the necessary third-parties…hunting down information, finding me the best deals, and being very patient with me. I didn’t make it easy, but she made buying my first home a breeze.

5 out of 5 Stars

This is our second time using VU and it was an awesome experience and will use VU again in the future!

5 out of 5 Stars
5 out of 5 Stars

Jen Huppert was outstanding and made the process simple for us. She was responsive and extremely reliable for any of our concerns. Jen was great at communicating and kept us updated throughout the process. She was also very patient as we needed time to consider our options. I would highly recommend her to anyone. She’s overall a great person to work with!

5 out of 5 Stars

Really great experience. Nick Starkel was incredibly helpful, especially. He always picked up the phone immediately and answered all questions fully. He walked me through the entire process in a way that made complete sense coming from no home-buying experience.

5 out of 5 Stars

To my loan officer Spencer Garcia was outstanding throughout the entire home loan process. I’m grateful for his patience, hard work, and understanding every step of the way. He communicated clearly, answered my questions, and kept me informed from start to finish. Buying a home can feel overwhelming, but Spencer made the process much easier. Thank you, Spencer, for helping me become a homeowner!

5 out of 5 Stars

This is my second mortgage with Veterans United and they make the process easy and simple. Excellent communication.

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5 out of 5 Stars

Weiwei was amazing!!!! Professional prompt and kind!

5 out of 5 Stars

Kai and his team were great! It was awesome having someone on-island.

5 out of 5 Stars
5 out of 5 Stars
5 out of 5 Stars

Brad was terrific, following up on all aspects of the process, keeping us informed, and always accessible. If I could give Brad an "11" I would.

5 out of 5 Stars
5 out of 5 Stars
5 out of 5 Stars

Working with Nicholas Starkel at Veterans United was truly one of the best parts of our home-buying journey. His incredible work ethic, superb communication, and attention to every little detail made us feel informed, supported, and confident every step of the way. His genuine touch of Aloha made buying a home in our homeland an experience we’ll never forget. Mahalo, Nicholas, for making this one for the books!

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