Okay I wrote a lot of negative comments but deleted it. I forgive. I will keep myself at peace.
Response from Veterans United
Hey Terrence,
Thank you for your honesty and for taking the time to share your thoughts. Buying a home can be an emotional and stressful experience, and I truly appreciate your willingness to extend grace despite your frustrations.
Your feedback still means a great deal to us because it helps us understand where we can improve the experience for future homebuyers. I’m glad to hear you’ve found peace with the situation, and I sincerely hope you’re now able to enjoy this exciting new chapter in your home.
If there’s ever anything you’d like to discuss further, please don’t hesitate to reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
I am writing to sincerely thank you and the entire team at Veterans United for making our recent refinance an absolutely fantastic experience.We were bracing for a stressful process, but you made it incredibly smooth, fast, and easy to understand from start to finish. We truly appreciate how you broke down all the options and secured the best rate available for us.Above all, thank you for your exceptional service and for always making us feel like family. Your warmth, professionalism, and dedication did not go unnoticed. We felt supported every step of the way.We will absolutely be recommending you and Veterans United to friends and family in need of home financing.Thank you Micah for always being there for us.Mahalo Nui
Our overall experience was absolutely amazing! Everything is so easy and everyone was so helpful. They definitely made our experience 100x better. Micah was our loan officer and he truly goes above and beyond for you. Being a young couple we had lots of questions and Micah was there helping us every step of the way.
I want to express my sincere appreciation for the outstanding service provided by Ryan Ashburn - Loan officer - throughout my loan process. From start to finish, Ryan demonstrated exceptional professionalism, clear communication, and a deep understanding of the lending process that made every step smooth and stress-free.Ryan and I developed a strong rapport early on, especially due to our shared military experience and commonality. That mutual understanding created a level of trust and comfort that truly set him apart. His commitment to getting my loan funded on time was evident in everything he did.In addition, Ryan referred me to Matt Iannacio& Team, an excellent realtor who provided professional, detailed, and attentive service in helping us find the right home. Matt’s dedication and expertise made the home-searching experience efficient and enjoyable.I also want to acknowledge Joshua Grove, the loan processor, for the excellent job he did. Joshua was organized, responsive, and thorough, ensuring that every detail was handled efficiently.Additionally, Susan Ripley from the Lighthouse team provided outstanding support. Her guidance, communication, and follow-through helped keep everything moving in the right direction.Overall, Ryan Ashburn ( Loan Officer )and his entire team delivered a top-tier experience. Their professionalism, teamwork, and genuine care for their clients exceeded my expectations. I highly recommend them to anyone seeking a smooth and successful loan process. Keep up the great job in helping Veterans!!
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