Rayan Ashburn was good at the start then was drooping the ball had a April 1 closeting date which we had a rental so we where forced to rent weekly.(cost us more money. Ryan making excuses think we had 4 different closing dates. Insurance for the property
he offered three different insurance i told him we will take your recommended.(bad mistake)then on are real closing day before said i needed to bring a check for 8400.00
which we did but in shock was had to come up. After the closing date he said he would help find a lower insurance at this point i don't trust him as he should have done this when insurance was brought up the first times (you have access to emails you can judge for your self.
On a good note Carly Kanoa was awesome to deal with....
Response from Veterans United
Hi Leslie,
Thank you for sharing your experience. I’m glad to hear Carly made a positive impact, but I’m really sorry for the frustration you went through with the rest of the process.
Having your closing date change multiple times, especially when it led to extra rental costs, is incredibly stressful. I also understand how concerning it must have been to be asked to bring a significantly higher amount to closing on short notice. That kind of information should be clear and communicated well in advance so you have time to prepare.
I hear your concerns about the insurance as well. You should feel confident in the guidance you’re given, and I’m sorry that trust wasn’t there by the end of your experience.
I’d really like the chance to take a closer look at what happened and review your file in more detail. If you’re open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
I recently completed a VA IRRRL with Veterans United, and working with Jamie Itamoto was outstanding from start to finish. She was honest, upfront, and clear with me from the very beginning—no surprises, no pressure, just straight guidance and integrity. The rate she secured for me was excellent, and the entire process was smooth and respectful. I look forward to working with Jamie again when rates drop, and I’m grateful for the level of professionalism and aloha she brought to this refinance.
Thanks to Ryan for going above and beyond to make this home purchase possible 🙏🏽🙏🏽🙏🏽. Ryan and his team at Veterans United went out of their way to ensure things went as smooth as possible even with dealing with outside entities to procure everything necessary for the finalization of my home purchase. Can’t thank you guys enough for making this happen.
I recently had the pleasure of working with Veterans United Home Loan, and I couldn't be more satisfied with my experience. From the very beginning, the team was incredibly helpful and easy to work with. They guided me through the entire loan process with clear communication and a friendly approach.What impressed me the most was their exceptional teamwork. Every member of the team seemed well-coordinated, ensuring that everything moved smoothly and efficiently. I appreciated how quickly they responded to my questions and concerns, making the experience feel seamless.Overall, I highly recommend Veterans United Home Loan to anyone in need of a home loan. Their dedication to customer service and fast communication truly set's them apart.
Recommend fixing the app, there were times I was unable to log on. However, every person that my wife and I interacted with throughout this home buying experience was phenomenal. Professional, hospitable, and very knowledgeable, the team was able to make this first time experience very informative and stress free throughout the entire process.
Ready to see for yourself?
Experience first-hand why 2,354 homeowners give us a perfect score!
If you are considering purchasing a home, I highly recommend Veterans United. The home-buying process can be stressful and overwhelming, but with the assistance of Jamie and the team, it was as smooth as possible. I am deeply grateful for the opportunity to have worked with such a remarkable team and look forward to collaborating with Veterans United again in the future.
Honestly, I was really nervous about buying a home, mostly because I didn’t fully understand how home loans worked. But working with BradMendosa changed that completely. They made everything feel simple, clear, and totally manageable. The way they explained the process gave me confidence not just in this purchase, but in the idea of homeownership in general. I walked away not just with a home, but with peace of mind. I’m genuinely grateful for how supportive and patient they were through it all.
