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Honolulu, HI Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
3,031 reviews
675 new reviews submitted this week!
99.3%
would
recommend
to Veterans and their families

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
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91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 3,031 unfiltered reviews

Starting on Page 9 of 102. Return to Page 1

5 out of 5 Stars
5 out of 5 Stars

Aloha,
Kennedy Kugle was very helpful throughout my entire Veterans loan cash out refinance process. He communicated effectively via email and text messaging. I would feel comfortable with dealing with Kennedy Kugle again for my Veterans home loan needs in the future.

5 out of 5 Stars

Jamie Itamoto was so helpful during my process from start to finish. She fully understood my situation since it was not just the usual purchase. She provided me with options that I didn’t even know about and made my transaction so smooth and easy. I would “highly” recommend Jamie to anyone who needs to take out a home loan. My sincere thanks go out to Jamie. Mahalo!

5 out of 5 Stars

Tory was great, and the whole team helped us through a very long home buying journey.

5 out of 5 Stars
5 out of 5 Stars

From my experience, I always knew Buying a House is not a easy Task but because of my Loan Officer Kennedy Kugle everything went fast and Smooth. He is always answer our question and Always availbe when we need Something like for example Power of Attorney when your Other half not present. I am very satisfied and Thanks Veteran United for making my Dream of Owning my own House...Mahalo

5 out of 5 Stars

We loved working with Veterans United. The website is user friendly and we loved the loan process teaching videos. It explained all of the different steps and helped us understand the loan language. It brought back memories of being in the military.

5 out of 5 Stars
5 out of 5 Stars
3.5 out of 5 Stars

A closing team mistake on my home insurance rate caused some unneeded stress but my loan officer Nick was the epitome of a professional throughout. He explained everything exceptionally well and was in constant communication.

5 out of 5 Stars

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5 out of 5 Stars

Spencer was really responsive and helped with whatever I asked.

5 out of 5 Stars
5 out of 5 Stars
5 out of 5 Stars

Getting the requirements was a bit challenging but it was more updated information that I needed to provide a second time around to the website. I hope that my relationship with VU will continue to be a positive and pleasant one as we move into the long term servicing portion of my loan.

5 out of 5 Stars
5 out of 5 Stars
5 out of 5 Stars

This is the team you want on your side. My family and I want to send out our heartfelt appreciation to the Veteran's United team. Thank you, God bless and well done!

5 out of 5 Stars
5 out of 5 Stars

I recently had the pleasure of working with Veterans United Home Loan, and I couldn't be more satisfied with my experience. From the very beginning, the team was incredibly helpful and easy to work with. They guided me through the entire loan process with clear communication and a friendly approach.What impressed me the most was their exceptional teamwork. Every member of the team seemed well-coordinated, ensuring that everything moved smoothly and efficiently. I appreciated how quickly they responded to my questions and concerns, making the experience feel seamless.Overall, I highly recommend Veterans United Home Loan to anyone in need of a home loan. Their dedication to customer service and fast communication truly set's them apart.

5 out of 5 Stars

I felt we were in good hands with knowledgeable people that really understood the benefits of a VA home loan and other VA benefits such as Disability benefits that really help when dealing with high costs properties. Ryan Ashburn is truly a team player who worked well with the agent Matt who was also there when you needed him.

4.5 out of 5 Stars

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Experience first-hand why 2,404 homeowners give us a perfect score!

Check My Eligibility
5 out of 5 Stars

VU has been efficient, great, and overall the best team we could ask for. We had previously worked with USAA, who pales in comparison. From now on, all of our dealings will only be with VU.

5 out of 5 Stars
4.5 out of 5 Stars

Recommend fixing the app, there were times I was unable to log on. However, every person that my wife and I interacted with throughout this home buying experience was phenomenal. Professional, hospitable, and very knowledgeable, the team was able to make this first time experience very informative and stress free throughout the entire process.

5 out of 5 Stars
5 out of 5 Stars
5 out of 5 Stars

This experience has made me realized that people talk smack about veterans united for no reason because Spencer was very helpful and made sure I was getting my monies worth. At no point did I feel like I was being ripped off or cheated out of a better deal. I had other loan officers I was working with to get better deals but no one could come close to veterans united. I even had one loan officer told me to definitely stick with veterans united.

5 out of 5 Stars

Well, I already mentioned how wonderful our experience was with VU, so I'll just tell you that you're all great again!

5 out of 5 Stars

Mahalo Nu Nui for all the guidance and support you have all provided. We were so blessed that Jen was part of the team.God Bless you Jen

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