Get a peek behind the curtain 👀
We ask in-process folks what it’s like working with us. Here’s what they have to say:
91%
Get clear answers to their questions
88%
Get a quick reply when they reach out
87%
Feel heard loud and clear by their team
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After locking the loan at 3.25 on a Friday something went wrong with the computers and Monday it was lost and we had to relock at a new higher rate 3.375. Granted we still got a better rate than our old 3.75 but it did bother us that something went wrong that couldn't be fixed.
The only thing is keeping your customers updated daily even if it is an email.
The staff were very pleasant and engaging, they project a truly non-threatening accepting environment. They communicated clearly throughout the process what was required. The use of technology was impressive and innovative compared to previous experiences going through the loan process.
Our Agents/Officers were excellent! They answered all questions, were friendly and actually fun to work with!
Very professional and efficient
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Great people. Polite an knowledgeable
After I signed the closing documents I was called by credit collectors from vu to pay the current month on my old home loan. (I had been advised not to pay by vu). needs to be better communication or tracking system from vu.
VU is not only easy to use and understand, as a veteran, but they provided VA Home Loan seminars. They've gone the extra mile to help vets take advantage of the VA loan program. Thumbs up!!!
Great experience. First time using this company and I plan on being a repeat customer.
I had a great experience. The Veterans United Team is excellent. I was deployed at the time when all the paperwork was getting done for my closing and they helped me thru the process without any delays. Simply excellent.
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Experience first-hand why 2,410 homeowners give us a perfect score!
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The staff are more than professional, they explained everything throughout the process, contacting me to provide updates right up to the closing which went very smoothly, thx to Rylan and Nani for a wonderful experience.
I'm all about "personalized customer service" but I didn't get that feeling with VU; 99% of the transaction was done online or over the phone. I understand all about "convenience" but seriously not meeting the people, who are asking personal information from you, until the end of the transaction was nerve-wrecking. We've closed and I still haven't met two of the team's members. If I may make a suggestion: the team involved with the transaction have a meeting with the buyer(s) at least once at the beginning of the transaction.
The staff is very knowledgeable and is more than willing to help you in all aspects of home buying.
They we efficient, organized and always willing to help you. Brooks Onishi, Kai Kalua-Dansbury & Kevin Clarke all helped us with our loan process. They are the best team to work with hands down. If I ever buy another home I would be through Veterans United Home Loans.
