Get a peek behind the curtain 👀
We ask in-process folks what it’s like working with us. Here’s what they have to say:
91%
Get clear answers to their questions
88%
Get a quick reply when they reach out
87%
Feel heard loud and clear by their team
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Great, positive experience from attending the seminar, to the front office, the loan process, except the tax issue (minor issue) and to the closing. Thank you Veterans United!
Our experience with Veterans United was exceptional.
The Veterans United Home Loan took an interest in you and look out for what avenues were best for you to pursue. Outstanding service!
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I was adamant in shopping around and doing research but it just kept uncovering that veterans united was the top choice.
Very knowledgeable and fast responses.
A roller coaster of an experience but without Veterans United we would not be sitting in our beautiful home right now! Thank you for everything!
I enjoyed working with Veterans United Home Loans because of the professionalism and friendly staff.
At every step of the process I felt everything was pretty much transparent and timely. My only recommendation would be a verbal call to explain the specifics of the escrow portion in relation to the monthly mortgage. I found there to be a learning curve in understanding every financial piece that made up the mortgage. Other than that I enjoyed the ability to docusign everything as I have a very busy schedule being in the military. Overall I was very satisfied with Veterans United Home Loans and would recommend them to my friends and family.
After locking the loan at 3.25 on a Friday something went wrong with the computers and Monday it was lost and we had to relock at a new higher rate 3.375. Granted we still got a better rate than our old 3.75 but it did bother us that something went wrong that couldn't be fixed.
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Experience first-hand why 2,431 homeowners give us a perfect score!
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The only thing is keeping your customers updated daily even if it is an email.
The staff were very pleasant and engaging, they project a truly non-threatening accepting environment. They communicated clearly throughout the process what was required. The use of technology was impressive and innovative compared to previous experiences going through the loan process.
Our Agents/Officers were excellent! They answered all questions, were friendly and actually fun to work with!
Very professional and efficient
