Underwriting document requests are too slow/protracted affecting buyer's decision when to lock causing buyer's missed opportunity for a lower rate (8). Manager, however, is very proactive and decisive in addressing buyer's concerns/ issues (10).
My experience working with the Veterans United team in Honolulu was beyond my expectations. The VU team was extremely knowledgeable and professional at the same time super friendly -- I felt like I was being taken care of as a member of a family.
This was my first experience dealing with Veterans United and I was thoroughly impressed! I could not ask for a more competent team of professionals to help walk me through this process especially in a market I was not familiar with.
We went to the presentation at the Imiloa Center in Hilo and were excited about the opportunity to pursue a VA loan. A lot of questions were answered and details explained that we were un-aware of. It was a very informative presentation.
Rylan Maddox and his associate Tonya Rayne were most helpful throughout the process and I would give them an A+ for their efforts in my behalf!Jim George
See all 3,022 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.
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