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We ask in-process folks what it’s like working with us. Here’s what they have to say:
91%
Get clear answers to their questions
88%
Get a quick reply when they reach out
87%
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First time home buyers here on the Big Island, Hilo, HI and the team at Hawaii Veterans United Home Loans made it seem like such a breeze buying a home. Nathan BERNIER and Destiny CARRILLO were both professional and personable, a pleasure to work with. From attending a couple of their seminars under Tony DIAZ, all the way to signing the closing disclosure, my wife and I confided in Veterans United Home Loans because of their shared experiences and hard work. KUDOS to BERNIER and the team, God BLESS!
Jason and his team truly make us feel like family and friends. They really do go above and beyond to satisfy their clients. They are amazing!
The only issue I had was the misunderstanding of paying closing cost. I originally wanted to pay a portion of the closing cost with hopes of bringing down the APR from 4% to something lower. Shawn mentioned that I would be able to do that by just having the funds available in my account prior to closing. At the closing date I followed up with this and I was not able to bring the APR down. The papers would have to be drawn up again and the closing date pushed back. I opted to just keep the 4% but I would appreciate it more if there was more clarity, understanding, and trust in our discussions.
I waited almost 2 years for the VA to put together some sort of DD214 for me to no avail. One call to Brooks Onishi at Waikeli office and within 2 weeks I was qualified.
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The best experience I have had when purchasing a home.
Nathan was extremely helpful, and he made my first real home purchase experience a fantastic one, thank you again Nathan.
Very quick and painless. Follow-up communication is fantastic.
Nate Bernier, handled my intial loan, he was professional, but personable! and very attentive. He was quick to reply to all my questions, it was only natural for me to return to Nate to refinance my loan! Great job!!
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They were friendly & patient with us...they were on it...
This is the second time I have done a refi with VU! I would recommend them to anyone and everyone!
The loan specialist (Nathan Bernier) and all of The United Home loan staff have made my experience with your agency nothing less than "Excellent". I definitely will recommend to anyone who needs your services.
Nathan was extremely helpful and knowledgeable making the refinance the easiest we have ever experienced.
They have been very helpful with this and other loans I have had with them.
We had the fastest, least painful closing either of us have ever experienced! The Notary was outstanding. All the documents were organized and the entire procedure took 15 minutes!
I love working with veterans united. They know exactly how to treat people and how to equip their clients so that there are no surprises through the whole process.
