I would 100% recommend the experience smooth and easy to understand/ complete tasks throughout the process. Being able to buy a property at 20 years old is a great accomplishment but would not have happened without Veterans United! The only negative I have to say is about a delayed closing our date was pushed back because there was a misunderstanding about my husbands arrival date to Hawaii, misunderstanding happen all the time and it is totally okay but I am unpleased with how it was handled. After being told that our closing date was being pushed back due to the mistake that was made by the veterans united team there was no accountability or empathy for the situation it put myself and my husband in, we ended up having to cancel and re schedule all utilities that were set up for the original closing date, we had to cancel our delivery’s to our new home that we’re scheduled to be delivered on the original closing date and we had to pay for more days in the hotel ($280) per night luckily it was only for 4 days which is not bad however the situation could have been a lot worse and the least we could have gotten was an apology.
The entire process from initial contact to closing was nothing short of amazing and efficient. Brad supported us and kept us up to date every step. Now that we have closed on our new home, Brad stays as our partner and support! This is incredibly valuable and gives us an added sense of security and trust.Thank you! VU!
I appreciate Weiwei and Phil going above and beyond to help us with our first home purchase. During the initial search, checking on homes we were interested in and making the arrangements for viewing.
Phil made us feel very comfortable from our very first meeting and showing, up into the purchase of our home. Phil being "Local" was a plus.
had a great experience with Veterans United Home Loans. As a veteran, it meant a lot to work with a team that truly understands our needs. The process was smooth, and the communication was excellent from start to finish. Everyone I worked with was professional, knowledgeable, and genuinely helpful. I highly recommend Veterans United to any fellow service members looking to buy a home.
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Jamie Itamoto was so helpful during my process from start to finish. She fully understood my situation since it was not just the usual purchase. She provided me with options that I didn’t even know about and made my transaction so smooth and easy. I would “highly” recommend Jamie to anyone who needs to take out a home loan. My sincere thanks go out to Jamie. Mahalo!
From my experience, I always knew Buying a House is not a easy Task but because of my Loan Officer Kennedy Kugle everything went fast and Smooth. He is always answer our question and Always availbe when we need Something like for example Power of Attorney when your Other half not present. I am very satisfied and Thanks Veteran United for making my Dream of Owning my own House...Mahalo
