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Hawaii Reviews

Unedited and unfiltered reviews from Veterans and military families

2,711

Total Customer Reviews

99.4%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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3.5 out of 5 Stars
Would Recommend

The loan process was slow taking about 3 months. Also the was unessary duplication that required our signatures. Overall, the staff at VU was positive friendly and helpful.

4 out of 5 Stars
Would Recommend
4.5 out of 5 Stars
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4.5 out of 5 Stars
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5 out of 5 Stars
Would Recommend

Something to think about - Some of us older folks don't use the computer nearly as much as the younger generations. A periodic phone check would be helpful for us. Otherwise - thank you very much.

5 out of 5 Stars
Would Recommend

Brooks was so friendly and helpful- really made the process easy and enjoyable.

5 out of 5 Stars
Would Recommend

I had an unusually complicated transaction but Rory and the crew stuck with me until we cleared all the obstacles.

5 out of 5 Stars
Would Recommend
4.5 out of 5 Stars
Would Recommend

They were very knowledgeable about issues related to veterans. Our previous Loan person wasn't and caused to actually lose money.

4.5 out of 5 Stars
Would Recommend
4.5 out of 5 Stars
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4 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Super friendly group. Loved working with them. Made us feel comfortable with the whole process!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

From beginning to end, first class

4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
Would Recommend

They were fantastic! Any time I had a question or concern, it was immediately answered by Tory or Nani. They were sincere in their efforts to help us during this experience.

5 out of 5 Stars
Would Recommend

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5 out of 5 Stars
Would Recommend

My experience with Veterans United Home Loans has been extremely positive. Audrey and I are pleased to have worked with Sheryl Chun on the refinance of our mortgage. Sheryl is very friendly and knowledgeable about her work. We are very comfortable and trust working with her. Thank you.

5 out of 5 Stars
Would Recommend

Outstanding service from beginning to end. Everything was done in a professional and timely manner. Everyone I dealt with was pleasant, knowledgeable and genuinely concerned about my refinance. Best refi experience I ever had.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
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5 out of 5 Stars
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Excellent as always! Would I recommend them to friends and family? I already have and they too have found their dream home thanks to the Veterans United Team.

4.5 out of 5 Stars
Would Recommend

Working with military pass,present and future retired always a plus

1.5 out of 5 Stars

My loan "officer " Sean ( some last name) was useless. He never acknowledged the receipt of documents that he requested. He sat on everything requested and never did anything.

5 out of 5 Stars
Would Recommend

More Reviews

See all 2,711 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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