This was my first refinance and I was really inexperienced about a lot of terminology and a little confused about the process and all what’s involved to getting this done. Brooks explained things and worked with me in a timely manner. Nani really went above and beyond to make me less stressed about the whole process. Her emails were personable and she took time to explain everything and she seemed to empathize with me regarding my military. They both answered all my questions and concerns. I would definitely refer them to all my comrades.
We found our way to Veterans United (VU) by sheer luck or maybe by divine intervention. Little did we know when we first stepped into their office that we would find a team of highly competent, friendly, kind and culturally sensitive loan professionals. Our experience has been so positive that we wish others in need of a loan would just be as fortunate as we are. They’re the best in the business!
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Tory Tuttle and Nani Serrao were by far the most caring and on-point representatives of the Veteran's United team. They both went above and beyond any possible expectations we had, made everything very easy to understand from start to finish. We are very greatful to them and everyone who was a part of this process!
