Great communication everyone was so helpful with about just anything you could think of for a move
I was very appreciative of all the hard work several people at VU did to make this deal happen for us and they were all so extremely pleasant to work with. This was a special situation for closing this deal in terms of what needed to be navigated but they pulled together as a team and got it done!
My family and I were very disappointed with our experience using Veterans United for our home loan. The biggest issue was the consistently poor communication. Both myself and multiple members of our real estate team had a very difficult time getting in contact with our loan officer and his supervisor. Calls and messages often went unanswered, and this lack of responsiveness ultimately caused our closing to be delayed by six days.Unfortunately, the timing couldn’t have been worse. We had already arranged and loaded a moving truck and adjusted our schedules to spend a long weekend getting settled into the new home. Because Veterans United failed to communicate and process things in a timely manner, we weren’t able to close as planned. I was forced to either pay additional fees to keep the truck longer or make a six-hour round trip to unload everything into a garage—still without access to the house we were supposed to already own.To make matters worse, both our loan officer and his supervisor were unhelpful throughout the process and rude not only to me but also to the professionals working with us. Rather than acknowledging the delays caused on their end, they repeatedly tried to place blame elsewhere despite clear documentation showing their lack of responsiveness.Although Veterans United may offer competitive rates, the service we received was far below acceptable. Based on our experience, I would not recommend them.
Response from Veterans United
Hi John,
I’m really sorry to hear about this experience. What you described sounds incredibly stressful, especially with a moving truck packed and plans already in motion. A lack of communication and a delayed closing can throw everything off, and I understand why that would leave you feeling disappointed and frustrated.
Not being able to reach your loan officer or their supervisor is not the experience we want anyone to have, and I’m sorry for the added strain this put on you, your family, and your real estate team. I’m also concerned to hear that the interactions felt unhelpful or rude. That’s not how we aim to show up for the people who trust us with something as important as a home loan.
I’d really appreciate the chance to look into what happened and share your feedback with the right teams. If you’re open to it, our Client Advocate team can review the communication and delays in more detail. You can reach them at 1-800-212-5200 or ClientAdvocate@vu.com. They’re available Monday through Friday, 9 a.m. to 5 p.m. Central Time, and messages outside those hours are usually returned the next business day.
Thank you for taking the time to share your experience. I truly wish things had gone differently for you and your family.
Sincerely,
Claire S., Client Relations Manager
We were grateful for the Veterans United team and we're grateful to be part of the veteran homeowner community!
I was originally on track with another lender, until I stumbled upon Veteran’s United (and recommended by my colleague) and at first, the amount of outreach was a little overwhelming, but once I got on the phone with Greg my demeanor totally shifted. His professionalism, honesty and mentorship throughout the process made VU an easy choice! He paired me with my realtor, who has been amazing from that day, and even still after closing! I cannot say thank you enough, to Greg, and the whole VU team.
Veterans home united was great! The underwriting process it long, but we appreciated all of our team helping us understand what to do and what everything meant to get to closing!
Exceptional team to work with. From our perspective, everything was seamless and our requests were enthusiastically taken care of. We are very fortunate that this team was tasked with our loan.
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She was outstanding and as a team, everyone was awesome!! Great communication skills, knowledgeable and was willing to help. Thank you so much, God bless.🙏🏿
Very informative
Veterans United made the home buying process easy to understand. Everyone was very helpful and showed their willingness to help my family search and buy a home. Thank you for helping Veterans get their dream home.
Everyone has done an amazing job and I appreciate how everyone is very friendly!
Nate Rachael and the rest of his team were professional in refinancing my loan I would recommend veterans united to my family friends or anyone looking for refinancing at it’s best
I’ve closed on two houses using Veterans United and I cannot recommend them enough. They take the stress out of the equation and make it seamless from start to finish.
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For the best experience make sure your loan officer is Rachel Gruber!
I have had multiple loans and refinances with your company and they are always great. Bryant is awesome! I have recommended several people to you and I know at least three loans were done. I will continue you recommend you to family and friends.
Thank you so much for everything. Tom and his team knocked it out of the park
Exceptional service thay made the entire process painless and straightforward.
I can’t recommend Veterans United enough. Dalton and his team were absolutely amazing from start to finish. As a first-time homebuyer, the process could have been overwhelming, but they made it incredibly easy and, for the most part, stress-free.Communication was excellent throughout the entire process. Anytime I had questions, they answered quickly and took the time to explain things in detail until I fully understood. They stayed on top of all the paperwork and deadlines, which made a huge difference.The biggest moment that really stood out was when we ran into an insurance issue close to closing. The original insurance company couldn’t provide the proper coverage, but Dalton’s team immediately stepped in and helped me find a new option quickly. While it pushed the closing date back a couple of days, everything worked out for the better because of their support and problem-solving.I would 100% recommend Veterans United and Dalton’s team specifically, to any veteran, especially first-time homebuyers. They made the entire experience smooth, professional, and genuinely positive. I’d give them a 10 out of 10 every time.
The only negative feedback I have is that loan processing officers should coordinate better with Holidays so that Title Companies will be able to process on time and not cause uneccesary delays. Other than that, they did a great job.
