Working with Veterans United was really easy. We did a cross country move and it was great not having to try to find a lender in another state.
You need to use a different Title company for refinance loans, they are not up to your normal standards.
This has been the most beautiful New Year Mr Tyler Dunn and team helped me to become a 1st time Homeowner in less than 2 months I told him I knew nothing about buying a house they Assured me that they would take care of me and did I done everything they asked me to do and they made my Dream come through he explained who they were and was here to Help and did a Phenomenal Work in helping me things I didn’t understand Him and Lori explained so yes I will Recommend Veterans United to anyone Ian a witness Thank you Mr Dunn and Team
Ryan and his team were amazing!! I had an unusual retirement situation that they were able to handle and get my loan approved with very little issues! I have now signed off on my forever home thanks to Ryan and the VU team!! I have nothing but great things to say about my experience!!
Please share my "private sout out"
On your review page, as it truly expresses how we feel.
Absolutely a problem free and wonderful experience for sure!
This ranking isn't about anyone who helped me, this is about the companies app, issues that arose due to the company, and only company issues are what led to the rating
Response from Veterans United
Hi Glenn,
Thank you for taking the time to clarify that. I’m sorry for the frustration caused by issues with our app and company processes. I understand how problems on that side can impact the overall experience, even when the people you worked with did their best.
We take feedback like this seriously, and I’d appreciate the chance to learn more about what you ran into so we can share it with the right teams. If you’re open to connecting, our Client Advocate team would be glad to help. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. CST, and messages outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Easy to work with and simple process.
I want to share how positive my overall experience has been with Veterans United.From the very beginning, the process was streamlined and well-organized. After my initial contact, I was reached out to promptly and clearly informed about what to expect moving forward. There were no surprises, no unexpected requirements, and no last-minute changes, which I truly appreciated. Everything was communicated upfront and handled exactly as described.One thing that stood out to me throughout this process was the human element. In a time when so much is automated and driven by systems, AI, and technology, Veterans United managed to balance efficiency with genuine personal connection. At no point did the experience feel cold, detached, or mechanical. I always felt like I was working with real people who cared about the outcome, and that made a meaningful difference to me.I also want to highlight how well the entire team worked together. I did my best to stay responsive and do my part to avoid delays, and the same effort was reflected by everyone involved. The process moved smoothly from start to finish, and that success was largely due to the teamwork and communication throughout. It’s rare for something this significant to come together so seamlessly, and I’m very thankful for that.I was able to find exactly what I was looking for, well under the budget I had in mind, and the financing process was handled without any issues. That’s exactly how this process should work, and Veterans United delivered on that expectation.Having bought and sold three properties, this will be my final home purchase, and I couldn’t be more satisfied with how it was handled. I’m genuinely happy, excited, and grateful to be a customer. I feel well taken care of, confident in the process, and truly in good hands moving forward.Thank you for making this experience such a positive one.Thank you and you're tire team for the Home Warming Gift as well! I am still sorting through it!
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Andrew is amazing!
I honestly have already referred several people to use VU. I'm not sure if they ever did but I have sent that reference to a few friends.
Best service I have ever received and provides veterans with exactly what we need (a stress free experience). Thank you so much Lily, Olivia and Nate.
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Olivia Robinett and Ashley Sheeran were a great help, answered all my questions in a timely manner through email during my deployment, made it a way easier experience than I expected.
Stephen Bash is awesome
Veterans United is the best. If you are looking to buy, I highly recommend them. They go above and beyond.
First off, Andrew Beckett was the star of the show. He was the most honest, upfront, and just genuinely cool guy. He answered every question and responded almost instantly every time I reached out, even when he was on vacation! Veterans United and the team they gave was top tier and my wife and I will definitely use them again!
Working with James Walrod at Veterans United was an excellent experience from start to finish. He went above and beyond to help us purchase our dream home, navigating obstacles with professionalism and clear communication. He was transparent about monthly payments and closing costs, and everything was exactly as expected. James was always available—even after hours—and took the time to educate us throughout the process. Highly recommend Veterans United and especially James!
Nick and his team did a great job! Excellent communication and closed on time. Looking forward to working with them again!
