Get a peek behind the curtain 👀
We ask in-process folks what it’s like working with us. Here’s what they have to say:
91%
Get clear answers to their questions
88%
Get a quick reply when they reach out
87%
Feel heard loud and clear by their team
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Was kept informed at all times and questions answered timely.
The staff was all outstanding and very knowledgeable.
Best experience made evrything easy for me. Outstanding job
Everyone from the Veterans United Home Loans staff were very courteous and helpful. They gave me and my family the feeling that they were really there to help us in every way possible.
Rory, Kevin, & the rest of the team did a great job! Always a privilege to have such great service!
I already have recommend Brooks to other sailors...
Very educational on the whole process. We started with the Lighthouse program and followed the instructions and was able to get my credit score where we needed it. The loan process was a very straight forward.
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It was great! Everyone was friendly and helpful, answered any and all my questions, and help calm my nerves when things weren't going as smoothly as I wished them to. Thank you all. Love my new home.
Overall, our experience has been great so far. All of the employees we interacted with have been very patient and kind.
I think the agents should refrain from telling their clients anything that would suggest that a loan has at any level been approved until it is actually approved. I can't tell you how many times I was led to believe that we were close to closing.
Excellent Customer Service
It was a smooth experience. Any complications were handled with excellent assistance.
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Experience first-hand why 2,431 homeowners give us a perfect score!
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VU has been a Godsend in my life...and I am telling everyone I know about them.
Outstanding service from Tori and Kevin! They made our process and enjoyable one. It went very very helpful.
The office is clean and very homelie.
Everything was great just wish the whole process was done faster without all the delays but I guess that is expected.
