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We ask in-process folks what it’s like working with us. Here’s what they have to say:
91%
Get clear answers to their questions
88%
Get a quick reply when they reach out
87%
Feel heard loud and clear by their team
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Wonderful communication and quick
A little confusing being a first time buyer, all-in-all, great experience.
This is my second experience with VU and as before was both professional and conducted with the Ohana spirit.
When Tory was on Maternity leave the VU Staff was on it and very helpful. Thanks Cheryl and Nani!
For a first time refinance and being a working individual with a hectic schedule, they were extremely patient and helpful
very personalized and attention to detail was awesome
My experience with veterans united was at some times very stressful. If I didn't have someone as knowledgeable and professional as Rory I don't know how I would have made it through. He was there every step of the way and made the transition smoother for me when it got tough.
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The entire VU crew was great. They provided continuous information and updates on our loan and ensured all of the paperwork was correct. Very user friendly.
Exceptional customer service
Nathan and the team were a pleasure to work with. They were very knowledgeable about the VA processes and how to deal with VA loan issues that might have held up traditional lenders significantly. They were also easy to coordinate changes through.
Very easy process. Sheryl and her team is very efficient & responsive!
Emails and electronic document signing has its purpose, the gold standard should be phone and in person communication. This would have decreased the confusion and anxiety felt on my part. When my dissatisfaction was voiced, the team lead and members reacted with concern to address the issue and created a resolution.
They have excellent service, their knowledge of the VA home loan is unmatched. I recommend them to everyone I know.
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Experience first-hand why 2,431 homeowners give us a perfect score!
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Team BOOM is BOOMING!! Everytime I came to VU they accepted us as one of their own and look forward to the lasting friendships made.
I have told my family in Hilo about you and they will be check there. also sent Sheryl's card.
It was quick & less paper work.
