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We ask in-process folks what it’s like working with us. Here’s what they have to say:
91%
Get clear answers to their questions
88%
Get a quick reply when they reach out
87%
Feel heard loud and clear by their team
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They were fantastic! Any time I had a question or concern, it was immediately answered by Tory or Nani. They were sincere in their efforts to help us during this experience.
My experience with Veterans United Home Loans has been extremely positive. Audrey and I are pleased to have worked with Sheryl Chun on the refinance of our mortgage. Sheryl is very friendly and knowledgeable about her work. We are very comfortable and trust working with her. Thank you.
Outstanding service from beginning to end. Everything was done in a professional and timely manner. Everyone I dealt with was pleasant, knowledgeable and genuinely concerned about my refinance. Best refi experience I ever had.
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Excellent as always! Would I recommend them to friends and family? I already have and they too have found their dream home thanks to the Veterans United Team.
Working with military pass,present and future retired always a plus
My loan "officer " Sean ( some last name) was useless. He never acknowledged the receipt of documents that he requested. He sat on everything requested and never did anything.
Sheryl, Jody, Troy and Alyssa were very professional in how they conducted themselves and delivered swiftly and accurately on the promised loan. It was one of the most pleasant experiences working with this team.
Great help from Shawn Swenson and Kevin Clark and Team Swenson, including Dorcia.
Brooks was amazing and made the process a breeze. Very well informed and always professional.
Tory Tuttle's organizational skill ensured that the entiretransaction process was professionally executed. The work coordinated by the Veterans United team under Tory's leadership was phenomenal.
I was not happy with the communicating the process of the of the refi. I felt unsure of the next steps and the timing of the process at several times during the refi process. Particularly the loan consultant overseeing the process did not know and explain key dates and timelines that I asked in advance. She was to get back to me and I had to call back several times due to not getting timely call backs and updates.
provided Personal Touch gifts after transaction as appreciation and congratulatory for closing.
