Phyllis Gatlin was extremely supportive and helpful throughout the entire process! Would absolutely recommend VU after working with her!
O my goodness everyone was PHENOMENAL!!! Even when I was overwhelmed with this process everyone was so KIND & PATIENT most of professional that is important even when I had a few meltdowns. So YES I would recommend you guys and it was meant to be the other organization that I was recommended doesn’t even measure Everyone on my team made this a PLEASANT process for me, with that I say y THANK YOU, I am a homeowner!!!!
Excellent service! I had the best experience, 23 days to close are you kidding! I would recommend Veterens United without hesitation.
Amanda and her team are wonderful.
Very good communication
Stephen and his team at Veterans United were absolutely amazing! The biggest accomplishment was being patient with me keeping me informed of every step. If I was confused about something, they had the answers!
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Amazing communication
stood with me during this experience outstanding
Thank you Jodi for making this veteran's dream a reality. Proud veteran homeowner!
Our home purchase process a year ago was 10/10. Our refi process was 6/10. The rate is great and the loan team great however dealing with servicing teams and title company etc was a nightmare.
Response from Veterans United
Hi Daniel,
Thank you for your honest feedback. I am glad your home purchase experience was a 10 out of 10 and that you were happy with your rate and loan team during the refinance.
I am sorry to hear that the servicing and title portions of the process were frustrating. Even when different teams or third parties are involved, the experience should feel smooth and well coordinated. I appreciate you pointing this out.
If you would be open to sharing more about what made that part of the process difficult, I would welcome the chance to learn from your experience. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. We are available Monday through Friday from 9 a.m. to 5 p.m. Central Time and typically respond the next business day to messages received after hours.
Sincerely,
Claire S., Client Relations Manager
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Super easy to work with and was able to move in fast and get the best rates coming from a first time home buyer! Amazing people to work with all are so friendly!
I didnt have the greatest credit after waiting for VA claims for 13 yrs, but we started working on it in September of 2022 and by December of 2022 we were ready to purchase. We found and closed on perfect house in March of 2023
