Skip to Content

Hawaii Reviews

Unedited and unfiltered reviews from Veterans and military families

2,757

Total Customer Reviews

99.4%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

Filters by recency
Filters by branch of service
Filters by type of loan

Showing all 2,757 unfiltered, unedited reviews

Starting on Page 56 of 92. Return to Page 1 »

5 out of 5 Stars
Would Recommend

Nate Bernier, handled my intial loan, he was professional, but personable! and very attentive. He was quick to reply to all my questions, it was only natural for me to return to Nate to refinance my loan! Great job!!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

They were friendly & patient with us...they were on it...

5 out of 5 Stars
Would Recommend

This is the second time I have done a refi with VU! I would recommend them to anyone and everyone!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

The loan specialist (Nathan Bernier) and all of The United Home loan staff have made my experience with your agency nothing less than "Excellent". I definitely will recommend to anyone who needs your services.

5 out of 5 Stars
Would Recommend

Nathan was extremely helpful and knowledgeable making the refinance the easiest we have ever experienced.

5 out of 5 Stars
Would Recommend

They have been very helpful with this and other loans I have had with them.

5 out of 5 Stars
Would Recommend

We had the fastest, least painful closing either of us have ever experienced! The Notary was outstanding. All the documents were organized and the entire procedure took 15 minutes!

5 out of 5 Stars
Would Recommend

I love working with veterans united. They know exactly how to treat people and how to equip their clients so that there are no surprises through the whole process.

4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

The entire process was smooth from start to finish.

4.5 out of 5 Stars
Would Recommend

Thanks my loan officer and his team to help me out

4.5 out of 5 Stars
Would Recommend

I believe ALL individuals who will be in the initial, progress, & final work should be CC'd on every email. This can help save time and offer less hours in front of the computer. VU was extremely helpful in the dynamic particulars of our situation. Mahalo to the VU team for their help. We are veery excited to start the new chapter. Aloha,Moses Family

5 out of 5 Stars
Would Recommend

The team was knowledge and professional. I was very impressed with the services provided.

2.5 out of 5 Stars

The process was filled with needless red tape. For example, I was informed that my business (General Excise Tax) license was expired the day I was to be informed of my closing date. Experience would entail that GET dont technically expire. Furthermore, my taxes from 2012 2015 were submitted, showing my GET license was still active. Again needless stress and frustration, just because the processor was being thorough and trying to eliminate any problems that the underwriter may find. In reality, she/they were second guessing a qualified applicant.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Veterans United Home Loans The personnel are easy to work with, theyare very knowledgeable and are glad to teach if I had any questions that I didn't understand.

5 out of 5 Stars
Would Recommend

Very professional service but explained everything so that it was easily understood. Rory was a great agent and explained everything clearly anytime I had a question.

5 out of 5 Stars
Would Recommend

Brooks Onishi was there for us from the get-go! He made it easy and the potentially tricky refi was seamless!

5 out of 5 Stars
Would Recommend

Everyone was helpful and patient with me and the process.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Shawn Swenson,Kia Kalua-Dansburu& Kevin Clark Where great to work with all were very helpful .

4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Thanks to Dawn and Kai for making the loan process real easy... Being I dont know computers to well, I came in person a lot and they were very helpful.

5 out of 5 Stars
Would Recommend

Good customer relationship, always kept us informed and quick to answer all of our questions, Brooks Onishi is a real pro

More Reviews

See all 2,757 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

Send Your Feedback

We want to hear about your experience with Veterans United!

Back to Top