The impeccable service and dedication the purchase of my family’s home was amazing! Nathan was very helpful and was highly knowledgeable of the purchase of the home. He also was very personable and held a high level of professionalism. I would buy a new home knowing he was who had our back during the process! Thank you Nathan !!
Process was fast and easy. Outstanding service.
Cameron Whittaker really was outstanding. He was extremely attentive and mindful of the stressors that come with buying a house.
Veterans United made my home buying process easy. They were always there to answer any question that I had. They were there for me every step of the way. I was even able to close on my home earlier than anticipated. I highly recommend any veteran that is ready to buy a home or just thinking about buying a home to get in touch with Veterans United. He/she will not regret it.
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The team was very helpful and guided me thru the whole process.
Excellent Service! He worked hard and got me the best possible rates!
Jodi was incredible and helped us every step of the way. I cannot say enough about the amazing customer service we received! Jodi and Kat were available at any time of the day we needed to ask them questions, and always had an answer for everything. They made the VA loan process so simple and easy! Will definitely be recommending our loan team to other families!
I had a great team overall. Everyone was super helpful
Tony was the best. Very attentive, answered all questions when asked was an asset to this process becoming seamless. Chris my concierge was also great as well.
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John and his team are absolutely wonderful. Very informative and professional. They make the home purchasing and refinancing so easy. I’m thankful for them.
Jeff and his whole team were top notch and would recommend them to anyone I knew.
There were numerous situations where my “team” was impossible to get in contact with taking over a day to respond or get info the was extremely time sensitive. I would never get updates unless I was constantly reaching out. I was told we looked good to close for multiple weeks until 3 days before our closing date I get told that “ Oh the appraisal hasn’t come back yet so we don’t think we can make the date” which resulted in the deal nearly falling apart. The only time that there seemed to be real effort put in was when I went and talked to another lender and threatened to go with them because they were responsive. Lastly the day of our closing my loan officer never sent the wire info and let us just walk into closing looking like idiots. Some of this I realize isn’t 100% Veterans United but they never did any of the things experienced professionals would do like making sure everything is on track.
Response from Veterans United
Hey Chandler,
I’m really sorry to hear how stressful your homebuying experience turned out to be. You deserved clear communication and timely updates every step of the way, and I can understand how frustrating it was to feel like you had to chase down information or deal with surprises so close to closing.
What you described isn’t the experience we want for our borrowers. The final days before closing are already busy enough, and delays with the appraisal or last-minute details can add a lot of pressure. I appreciate you sharing this feedback so we can take a closer look and learn from it.
If you’re open to it, I’d like our Client Advocate team to review your loan file and see what happened. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com, we’re available Monday through Friday, 9 a.m. to 5 p.m. Central Time.
Veterans United was wonderful made home buying easy Aaron Estelle and Melissa Spangler made everything run smoothly. Everyone I dealt with was helpful.
Mason and his team were excellent. The process was quick and stress free. I was pleasantly surprised and would definitely recommend.
