Better communications than other companies. Always responsive to our concerns. Attentive to when and how changes in interest rates and how it can save money for their clients.
Outstanding, I will be using VU again on my next move.
John, Kevin, and Tim are all great guys! They all wanted to help me, which they did. Each one had their own role in this whole process which made it feel seamless and effortless. You could tell they wanted to do everything they could for this end result. My wife and I are grateful for Veterans United. It's now our 2nd night in the new house and everything in the world is fantastic!
The whole team was amazing! David, Nate, and Megan were like the dream team in helping us throughout this process. Couldn't be happier!
Derek and Jared went above and beyond to ensure I had an excellent experience!
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Extremely professional team that will work alongside you as you move through the process of buying your home. We were always informed of anything that was happening with the property and the loan. Very highly recommended team of true professionals!
I would highly recommend veterans United for any military personnel currently serving, veteran, or retiree that is looking to buy a house. They made the process extremely easy!
Knowledgeable, Kind, Efficient
An exceptional job on keeping me informed on the process and what to expect.Communication was key about what was needed from me to close and it was done Professionally . Well done Thanks!
My loan was small and ultimately throughout the loan process we did not feel that our loan was worth the loan team' time. We (myself and my realtor's team) were constantly having to reach out, often multiple times to obtain updates. The team would provide an estimated close date and that day would come and go without an update.My loan officer in particular was not great regarding follow-up for things that actually impacted payment. My loan was impounded despite the fact that I was asked to put 25% down, instead of 20% When I asked whether we could remove the taxes and insurance from the monthly payment, my loan officer said he could probably have them waived, but there was never follow-up and in the end the loan was impounded. Frustrating experience. I am told that Veterans United is overall very good and that my experience may be limited to my particular team.
Response from Veterans United
Hey Michael,
I’m really sorry to hear that your experience left you feeling like your loan didn’t receive the attention it deserved. I can understand how discouraging it must have been to have to keep reaching out for updates and to see closing dates pass without communication. You should never feel overlooked—no matter the size of your loan.
We always want every borrower to feel valued and informed throughout the process, and I’m sorry that wasn’t your experience this time. Your feedback helps us see where we can do better, especially when it comes to timely follow-up and clear communication around payment details. I’d really like for my Client Advocate team to review your experience and make sure your concerns are fully understood. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
My team at VU was awesome, from my loan officer to the realtor that helped us out! Megan, Lexi, and Logan were helpful, responsive, and knowledgeable. They made the process smooth and took time to answer all of our concerns. Now, we're upgrading to what I can only say is a dream home. We couldn't have done it without the team at VU!-Bryan S.
No correspondence from my loan whatsoever. I would leave voicemails and no return calls at all. This was my first experience with United Veterans and unsure about the process. Most of the information I had to reach out to my realtor, who by the way, spoke to my loan team more than I did.
Response from Veterans United
Hey Michael,
I’m really sorry to hear about the lack of communication during your loan process. I can only imagine how frustrating that must have been, especially as a first-time homebuyer trying to understand each step. You deserved consistent updates and timely responses from your loan team, and I’m sorry that didn’t happen.
We always want our borrowers to feel informed and supported, and your feedback helps us pinpoint where we fell short. I’d like for my Client Advocate team to take a closer look into your experience and see how we can improve moving forward. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
This is one of the most important decisions in our lives! Making a decision to own a house is a hard one, but with all the help and information from Veterans United, it seems like an easy one to make. With the right information from our Loan Officer, we have the wise decision made!
there are bumps along the journey but those are expected. overall happy to use them
