I would not ever recommend them to anyone. After all the digging into me and my wife's finances, they kept changing the number to help the seller. The people they got to, so-called help use were a joke. They kept changing the closing date because they were trying to find a way to make more money off us. A lot of the stuff they were asking us was the same stuff we had already given them. A lot of stuff was so last-minute to help them take advantage of us being first-time buyers. They should not be using the name Veteran United, they are just taking advantage of us because they know the money is guaranteed from the VA. So please beware and find other people who know about the process to help you. And whatever you do not trust their word about anything, get a second opinion. You also need to keep a close eye on thier documents and the numbers becaused they will keep changing them tto make your loan go higher and here if they see they can squeeze more out of you so be very very carefull.
Response from Veterans United
Hey Alexander,
I’m really sorry for how this felt. I hear how upsetting it was to see numbers change, to be asked for the same documents again, and to have closing dates move. I can understand why you’d feel taken advantage of, especially as first-time buyers. That’s not the experience you should have had, and I’m sorry it left you feeling this way.
We want every borrower to feel informed, respected, and in control. When figures or timelines shift, we should explain clearly what changed and why, and we should do that early. Your feedback helps us see where we fell short on communication and expectations. If you’re open to it, my Client Advocate team can review your disclosures, timelines, and any last-minute document requests with you to bring clarity and address your concerns. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
There help me with everything from credit reports and closing costs.
If you want a company that will do what they say, you need to come to Veterans United and they will be upfront and honest with you and if they say they can help you get a great deal, they most definitely will do their best, you be honest with them and they will take care of you. Thank You Again for Helping me into a great home.
They were true, honest attentive to every detail to make buying a home as smooth as could be.
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As a first time home buyer many things can be confusing but Veterans United was there with every step of the way guiding our family through the process. Their platform made it easy to submit documents with a to do checklist so nothing would get missed!
Easy process, my loan officer made everything smooth. Glad I went with VU for my first home purchase.
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Flexible for my needs.
I Just wanted to say "Thank You" to Garrett, his team and the entire staff at Veterans United for making this a dream come true! The entire staff was friendly, courteous and very professional. I will definitely recommend you to anyone that I know who is looking to buy a home!
Scott and Melissa went above and beyond. They made the process of buying our first home so easy and so smooth. Definitely will recommend them to any of my friends and family.
The whole process efficient and everyone that was involved was very helpful!
Home buying can be an exciting but stressful time. In our case, we were selling our current home which made it even a bit more of a challenge. But, Tyler and the team at Veterans United really made it as smooth and hassle free as possible. The home buying platform is easy to use and makes document sharing seamless. Would absolutely recommend!
Couldn't have asked for a smoother first-time home buying experience!
