The team has been working with us for nearly a year and helped tremendously during our refinance for a much better interest rate, fantastic people.
Highly professional, and customer oriented people. Their service is honest and reliable .
Kelly Stephens was patient over the phone and explained what needed to be done when I did not want to upload my docs online to the Veterans United Home Loan site. She then contacted the attorney's office to request a hard copy of the signed closing docs to be sent to me through the US postal service - that were not provided to me at the day of the May 11, 2020 closing (and really should have been - as was done through my experience with other house closings in the past over my 23-yr, 7 mo. military active and civilian career, I had signed 2 copies at same time - one for me and for the other copy to stay for file of seller personnel)….It was a horrible closing experience through a "pandemic" - that was used by the builder attorney office as an excuse not to have any others attend the closing but office admin. and me, so a thank you here to Kelly! A hard copy was finally received at my new address on June 10.....
Everyone was very helpful and explained every question I had.
Unavailable, inattentive, uninformed, unprepared, and extremely unprofessional. By far The Worst Company I’ve ever done business with. Preapproved then had to be approved again. Had to submit the same forms over and over again. Loan officer went MIA midway through the process. No one knew her return date. Closing moved 3 times, took 2.5 hours to close, Title company was closed but forced to stay over, closing agents were literally in tears, ‘updated’ documents came through Not updated an hour and a half after the Title company closed. They tried to force us to drive 45 minutes to another Title location to finish closing. Refused to fund. Still had to return to Title company next day to sign documents missed by Lender. This ordeal was 40 days of infuriating chaos. Would Never use them again and would Never recommend.
Response from Veterans United
Hey Dawn,
I’m truly sorry to hear about the experience you had with your loan process. What you described sounds incredibly frustrating, and I can understand how upsetting it must have been to deal with repeated requests, delays, and so much confusion at closing. That’s not the level of communication, organization, or care we want for any of our borrowers.
I’d really like the chance to look into what happened and make sure your concerns are fully understood. If you’re open to connecting, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. Our Client Advocate team is available Monday through Friday, 9 a.m. to 5 p.m. Central Time.
Clint and the whole team was wonderful and very helpful
I am highly impressed with the customer service and attention to detail I received from Josh his team.
The process was easy and fast
This company was a pleasure to work with and it was done very quickly!! For all the stuff going on especially the Covid-19 stuff. The process was very smooth.
Thorough, responsive, helped me through l
the labyrinth of home loaning..Molly should identify herself as the "Loan Arranger"..!!.. :)
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Taylor Webb and Anna and Gabby were all sooooooooooooooo helpful and knowledgeable! I had a question it was answered thoroughly and timely! This team was INCREDIBLE!!!!!
Tony and his team were outstanding when we bought our home! About a year later I was ready to refi with the IRRRL so I called up Tony. Tony, Rachel, Jax, and many more once again did an outstanding job with my refi, communicating everything, and getting me exactly what I wanted. If you're looking for a team that will truly look out for your best interest call VU and ask for Tony!
Smooth and easy process.
Easy process. Great experience. Kelly was very professional and knowledgeable. She was responsive when needed and made the process easy. I appreciate her attention and detail. I highly recommend her to anyone when looking to purchase a home.
I have plenty to say! This team is amazing! AJ took it from the beginning and on the way, a few more very professional helpers joined to get me everything I needed! At first. I was like "oh great, another site I have to put all my information in and get scammed or something," but I took the chance and was blown away! Oh, BTW, they have something in place to keep scammers from contacting you during the process! Any questions I had, they had an answer for! Paperwork? A breeze! If anything, I held them back from getting things done faster! This was an incredible journey with this team and once my VA loan is paid off, I hope to do business with them again! And, they sent me a thank you gift as if I was the one that did something for them! Incredible all the way around! I will be using them again!
