The whole process was explained. When I had a questions it was quickly answered. With this being my first home, everything went smoothly.
The whole team, Aaron, Michelle, and all the other individuals involved were amazing in their professionalism and patience.
Everyone we worked with was very kind and professional. They took the time to help us and answered our questions thoroughly and quickly.
I am a very proud veteran who has used his VA benefits to buy 5 homes. This is the first time I have used Veteran's United Home Loans and I can say without a doubt it was the easiest and fastest process I have ever encountered in buying a home. From the day of the first contact with our loan officer, Joel Grisamore, and our loan coordinator, Megan Chavez, to the actual closing a Veteran's United Home Loans representative was with us every step of the way. This was a great experience and we really want to thank Joel & Megan. Thanks, Joe F. U.S. Army Retired
You guys are Awsome!!!! Your whole team does excellent work!!
I've used VU numerous times since 2014. I've also had the pleasure to work with the same VU rep Jerry Landrey every time which has been great. I plan to continue using VU in the future and definitely recommend to anyone looking to buy and/or refinance.
Mitchel, Noadiyah and Kimmy were awesome
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Experience first-hand why 358,257 homeowners give us a perfect score!
Very amazing employers who will go above and beyond for their clients!
I would recommend Veteran United Home Loan. They have a team of professionals who are willing to work with you. They go out of their way to make sure everything runs smoothly. They are a great bunch of people
Tommy P. will never forget his experience working with me ("The Crazy woman in Alabama!") I jokingly told him, that, once we finally found a home, he would miss me, not calling 3-5 times daily!
Very professional, caring and considerate. I enjoyed the staff and they made the home buying process simple for my wife and I.
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i went into this whole house buying this with very little information on how it all worked. When i first spoke with someone from veterans united it was a great call and i thought this would be a smooth process. i was seriously wrong. this was my first time going through this and the main thing i needed was communication, and i’d only hear from my “team” once a week and it was normally about how they screwed something up and my closing was going to cost me more and be moved back farther. the only good thing about veterans united was that their manager was very helpful every time i called to complain.
Response from Veterans United
Hi Landon,
I’m really sorry to hear how overwhelming this experience felt for you, especially as a first-time buyer. When everything is new, steady communication matters a lot, and I understand how frustrating it was to only hear from the team when something changed or a delay came up. That kind of uncertainty can take a real toll, and I appreciate you being honest about it.
I’m glad you felt supported when you reached out to the manager, but I also know that doesn’t undo the stress you went through along the way. I’d really like the chance to look into what happened and make sure your feedback is fully reviewed. If you’re open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
My team is in the office from 9 a.m. to 5 p.m. Central Time, and if you contact us outside those hours we’ll typically respond the next business day. Thank you for taking the time to share what this was like for you. I’m here if you’d like to talk more.
I really appreciated Veteran United and especially Steve Schuh, my loan officer, on my journey to buy my first home. It was a very easy and pleasant process. Words are not enough to say how much I want to thank them!
Good team effort and very responsive
I've been working with VU for several years or more now and the process has always been smooth and easy for me.
