Jaime was outstanding. He responded very fast regardless of the time.
Jimmy Stranz and the team got us in a home in 20ish days. They were very prompt with communication. I would highly recommend Veterans United.
I had a 10/10 experience with Veterans United, especially Ryan Hauser and his team. As a first-time VA homebuyer, I had a lot of questions throughout the process, and they were incredibly patient, responsive, and professional from start to finish.Ryan always took the time to clearly explain each step — from loan options and rate questions to contract details and timelines. I never felt rushed or left in the dark. Whenever something came up, the team responded quickly and made sure I understood what was happening and what to expect next, which really helped reduce the stress that usually comes with buying a home.What stood out most was how organized and supportive they were. The online portal made document uploads easy, and their communication was consistent the entire time. It truly felt like they were looking out for my best interest and wanted to make sure we made informed decisions, not just fast ones.
IMHO, I would employ others to take advantage of this Company. I couldn't be more satisfied. It was like ordering a full meal from soup to nuts and walking away very satisfied. Thanks to all of you concerned.
Dennis Maxwell.
Nothing but issues!!! Someone dropped the ball and NO ONE would own up to it! Excuses for 10 days; closed late; encountered HUGE expense so we weren’t homeless; had to rearrange delivery of belongings twice from moving company! It was the worst experience of our lives!!!!
Josh was very professional and got me a good interest rate!
They asked for the same paperwork over and over. They asked for paperwork on things that are not relevant and for things I had already turned in. The staff were impatient and treated me like a nuisance.
The only issue I would address is buyer education. Although you have the educational videos I wouldn’t leave it to the buyer to review them. I would make it a requirement on the to do list to review those videos.
The whole team was great to work with. Very caring people that really do want to help you get into your new home. They definitely do whatever they can to help you through the whole process.
It was great working with all of the staff at Veterans United, they helped with the financing, with Video's to watch and get helpful information from, everything.
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Jon and Kyle made the first time home buying experience great. It was challenging for me with things that I did not understand but they took their time to explain things and keep me updated on any changes. I am so grateful for them that I am in my new home.
I would think the use of docusign might sped things up? my last refie in 2020 used it a lot, still had to physically close. maybe its the VA? My second go with VA loan Guarentee.Also you need redundancy built into your servers.. auto fall over to secondary server..Durel
My Veterans United team were great! They led me through the process of selling my home. They actually got me $7,000 more than I had asked for. Then they helped me find a home that I love near family and a VA Medical Center in a city five states away. I'm very pleased with their service. Thank you Veterans United!
Matt & his team Logan & Alex went above & beyond! They were able to close on my new home 7 days earlier, in time for movers to get me in before holiday weekend! They were in constant communication via text, email, & phone conversations! Answered all of my questions & were very knowledgeable in their work! Thank you all so much for making this so streamlined with your To do lists! Anytime I had a question I would get my answer directly! Thank you again & enjoy your holiday weekend!
They made the process very easy and worked hard for us to make sure everything went as smoothly as possible.
