Once again , VU and my team; especially Tommy Heller are amazing! Tommy always answers questions quickly and always available through the process of buying and refinancing a home . If he ever leaves VU, I’ll follow 😉
I couldn't be more excited than I am now with you all help. it was super fast and the flow was all so sweet at first I had my doubts but you and the whole team made it happen. To me all of u did the impossible. My wife and I truly appreciate the hard work: again thank you all!!!!
Really great organization. They help you every step of the way. This is my first time buying a home and I never felt in the dark or unsure as everything was explained thoroughly the whole time. They have a very professional, polite, informative, and responsive team. I definitely would recommend their services!
I am not impressed with Veterans United. My biggest problem with them is that we felt like another statistic for the loan team. They were nearly impossible to get a hold of and were not very flexible with setting up meetings that worked with our work schedule. I would call and leave messages and send emails, and would not get any reply for the questions I had. My bigger issue with Veterans United is that we sat down and discussed taking out an additional loan for our down payment, our loan officer forgot that we had discussed this, and halfway through underwriting had to erase our file and start again. This pushed our closing date back a week. Through that process, it felt that no one on the team communicated with each other. When our loan officer got our file built back up, there was NO communication that they would raise our rate from a 5.75% that it previously was, up to 6.625%. This is very misleading and very discouraging. We plan to refinance down the road when I am eligible for the VA Home loan, and I will not be using Veterans united and I would not ever recommend to anyone that anyone use them either.
Response from Veterans United
Hi Jakob,
I’m really sorry to hear how this experience made you feel. Buying a home is too important to feel like just another number, and it’s concerning to hear that communication felt inconsistent and hard to access. Not getting timely responses to calls and emails, especially when you’re trying to coordinate around work schedules, can be incredibly frustrating.
I also understand how discouraging it must have been to have your file restarted during underwriting and see your closing pushed back. That kind of disruption adds stress to an already detailed process. On top of that, a change in rate without clear communication would understandably feel upsetting and misleading.
Your feedback is serious, and I would truly appreciate the opportunity to review your file and better understand what happened here. My goal is to ensure your concerns are fully heard and addressed.
If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we typically respond the next business day if contacted after hours.
Sincerely,
Claire S., Client Relations Manager
The process was very easy. Definitely easier than what I was expecting. They work with you every part of the process, so you know what to except.
Justin and the rest of the team were phenomenal in getting me approved all the way to closing. I definitely would recommend VU.
They took my concerns very seriously and explained every document. Very quick to respond when I had questions. Thank you!
Tony was great! He answered all of my questions and was very patient. I never once felt I was bugging or an inconvenience to him.
I want to take this opportunity to thank and commend both Andy Harris and Taylor Staelens. Both were with me every step of the loan process and provided me invaluable assistance. Thank you both!
Vetrans United has made our house buying sooo simple and smooth! I loved the online process it made it so easy! They also helped us woth insurance and that process was great as well! Definitely would recommend!
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Very great people to work wirh
My team was amazing and went above and beyond to get my family in our dream home
I gave it a 9 because when I became eligible for the IRRRL, Veterans United didn’t contact me until another company requested my loan balance. That’s when they were willing to match their offer.
The team in a whole did an outstanding job and went the extra mile to ensure me and my family had the help we needed in our last minute pcs decision to purchase a home. They were always extremely nice, helpful and had answers to the questions we had asked. This was our first time purchasing a home and they were they made us feel comfortable and confident in our decision in this major milestone in our life!
Josh J. and the team were all amazing. They made getting the home so easy and quick. Josh was always available for questions and quick with answers.
Bill Taylor and Melody were incredibly helpful the entire way through. I was confident, knowing I had the best team behind my home buying process.
