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Hawaii Reviews

Unedited and unfiltered reviews from Veterans and military families

2,712

Total Customer Reviews

99.4%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4
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Showing all 2,712 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Brooks Onishi

Loan Officer: Brooks Onishi

NMLS# 1309321

5 out of 5 Stars
Would Recommend

The Veterans United Home Loan took an interest in you and look out for what avenues were best for you to pursue. Outstanding service!

headshot image of Rylan Maddox

Loan Officer: Rylan Maddox

NMLS# 973196

4.5 out of 5 Stars
Would Recommend
headshot image of Rylan Maddox

Loan Officer: Rylan Maddox

NMLS# 973196

5 out of 5 Stars
Would Recommend
headshot image of Jason Scott

Loan Officer: Jason Scott

NMLS# 1160791

5 out of 5 Stars
Would Recommend

I was adamant in shopping around and doing research but it just kept uncovering that veterans united was the top choice.

headshot image of Shawn Swenson

Loan Officer: Shawn Swenson

NMLS# 723359

4.5 out of 5 Stars
Would Recommend
headshot image of Sheryl Chun

Loan Officer: Sheryl Chun

NMLS# 346120

5 out of 5 Stars
Would Recommend

Very knowledgeable and fast responses.

headshot image of Jason Scott

Loan Officer: Jason Scott

NMLS# 1160791

4.5 out of 5 Stars
Would Recommend

A roller coaster of an experience but without Veterans United we would not be sitting in our beautiful home right now! Thank you for everything!

headshot image of Jason Scott

Loan Officer: Jason Scott

NMLS# 1160791

5 out of 5 Stars
Would Recommend
headshot image of Rylan Maddox

Loan Officer: Rylan Maddox

NMLS# 973196

5 out of 5 Stars
Would Recommend
headshot image of Rory Tongg

Loan Officer: Rory Tongg

NMLS# 1166302

5 out of 5 Stars
Would Recommend

I enjoyed working with Veterans United Home Loans because of the professionalism and friendly staff.

headshot image of Sheryl Chun

Loan Officer: Sheryl Chun

NMLS# 346120

5 out of 5 Stars
Would Recommend

At every step of the process I felt everything was pretty much transparent and timely. My only recommendation would be a verbal call to explain the specifics of the escrow portion in relation to the monthly mortgage. I found there to be a learning curve in understanding every financial piece that made up the mortgage. Other than that I enjoyed the ability to docusign everything as I have a very busy schedule being in the military. Overall I was very satisfied with Veterans United Home Loans and would recommend them to my friends and family.

headshot image of Tory Tuttle

Loan Officer: Tory Tuttle

NMLS# 870114

4 out of 5 Stars
Would Recommend

After locking the loan at 3.25 on a Friday something went wrong with the computers and Monday it was lost and we had to relock at a new higher rate 3.375. Granted we still got a better rate than our old 3.75 but it did bother us that something went wrong that couldn't be fixed.

headshot image of Nathan Bernier

Loan Officer: Nathan Bernier

NMLS# 816249

4 out of 5 Stars
Would Recommend
headshot image of Sheryl Chun

Loan Officer: Sheryl Chun

NMLS# 346120

4 out of 5 Stars
Would Recommend

The only thing is keeping your customers updated daily even if it is an email.

headshot image of Tory Tuttle

Loan Officer: Tory Tuttle

NMLS# 870114

5 out of 5 Stars
Would Recommend

The staff were very pleasant and engaging, they project a truly non-threatening accepting environment. They communicated clearly throughout the process what was required. The use of technology was impressive and innovative compared to previous experiences going through the loan process.

headshot image of Sheryl Chun

Loan Officer: Sheryl Chun

NMLS# 346120

5 out of 5 Stars
Would Recommend
headshot image of Rylan Maddox

Loan Officer: Rylan Maddox

NMLS# 973196

5 out of 5 Stars
Would Recommend

Very professional and efficient

headshot image of Rylan Maddox

Loan Officer: Rylan Maddox

NMLS# 973196

5 out of 5 Stars
Would Recommend
headshot image of Sheryl Chun

Loan Officer: Sheryl Chun

NMLS# 346120

5 out of 5 Stars
Would Recommend

Brooks is excellent!!!!!

headshot image of Brooks Onishi

Loan Officer: Brooks Onishi

NMLS# 1309321

5 out of 5 Stars
Would Recommend
headshot image of Rylan Maddox

Loan Officer: Rylan Maddox

NMLS# 973196

5 out of 5 Stars
Would Recommend

Great people. Polite an knowledgeable

headshot image of Rylan Maddox

Loan Officer: Rylan Maddox

NMLS# 973196

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5 out of 5 Stars
Would Recommend
headshot image of Brooks Onishi

Loan Officer: Brooks Onishi

NMLS# 1309321

5 out of 5 Stars
Would Recommend
headshot image of Dawn Luat

Loan Officer: Dawn Luat

NMLS# 315432

4.5 out of 5 Stars
Would Recommend
headshot image of Rylan Maddox

Loan Officer: Rylan Maddox

NMLS# 973196

5 out of 5 Stars
Would Recommend
headshot image of Sheryl Chun

Loan Officer: Sheryl Chun

NMLS# 346120

3.5 out of 5 Stars
Would Recommend

After I signed the closing documents I was called by credit collectors from vu to pay the current month on my old home loan. (I had been advised not to pay by vu). needs to be better communication or tracking system from vu.

headshot image of <removed>

Loan Officer: <removed>

NMLS# 973196

5 out of 5 Stars
Would Recommend
headshot image of Rylan Maddox

Loan Officer: Rylan Maddox

NMLS# 973196

5 out of 5 Stars
Would Recommend

VU is not only easy to use and understand, as a veteran, but they provided VA Home Loan seminars. They've gone the extra mile to help vets take advantage of the VA loan program. Thumbs up!!!

headshot image of Shawn Swenson

Loan Officer: Shawn Swenson

NMLS# 723359

4 out of 5 Stars
Would Recommend

Great experience. First time using this company and I plan on being a repeat customer.

headshot image of Shawn Swenson

Loan Officer: Shawn Swenson

NMLS# 723359

More Reviews

See all 2,712 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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