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Hawaii Reviews

Unedited and unfiltered reviews from Veterans and military families

2,711

Total Customer Reviews

99.4%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4.5 out of 5 Stars
Would Recommend

Thanks my loan officer and his team to help me out

4.5 out of 5 Stars
Would Recommend

I believe ALL individuals who will be in the initial, progress, & final work should be CC'd on every email. This can help save time and offer less hours in front of the computer. VU was extremely helpful in the dynamic particulars of our situation. Mahalo to the VU team for their help. We are veery excited to start the new chapter. Aloha,Moses Family

5 out of 5 Stars
Would Recommend

The team was knowledge and professional. I was very impressed with the services provided.

2.5 out of 5 Stars

The process was filled with needless red tape. For example, I was informed that my business (General Excise Tax) license was expired the day I was to be informed of my closing date. Experience would entail that GET dont technically expire. Furthermore, my taxes from 2012 2015 were submitted, showing my GET license was still active. Again needless stress and frustration, just because the processor was being thorough and trying to eliminate any problems that the underwriter may find. In reality, she/they were second guessing a qualified applicant.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Veterans United Home Loans The personnel are easy to work with, theyare very knowledgeable and are glad to teach if I had any questions that I didn't understand.

5 out of 5 Stars
Would Recommend

Very professional service but explained everything so that it was easily understood. Rory was a great agent and explained everything clearly anytime I had a question.

5 out of 5 Stars
Would Recommend

Brooks Onishi was there for us from the get-go! He made it easy and the potentially tricky refi was seamless!

5 out of 5 Stars
Would Recommend

Everyone was helpful and patient with me and the process.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Shawn Swenson,Kia Kalua-Dansburu& Kevin Clark Where great to work with all were very helpful .

4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Thanks to Dawn and Kai for making the loan process real easy... Being I dont know computers to well, I came in person a lot and they were very helpful.

5 out of 5 Stars
Would Recommend

Good customer relationship, always kept us informed and quick to answer all of our questions, Brooks Onishi is a real pro

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Veterans United Home Loan is a one stop shop for all your VA real estate needs. Ask for Sheryl Chun for she is that VA professional that will handle your needs from cradle to grave...

5 out of 5 Stars
Would Recommend

Rylan Maddox and crew were right on top of any questions I had. Can't say enough about how helpful they were.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

He was prompt, courteous and knowledgeable. Answered all of our question

4.5 out of 5 Stars
Would Recommend

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5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Very happy people who cares about your best interest

5 out of 5 Stars
Would Recommend

Everyone was very help from the beginning and made me feel as if my loan was the only they were working on and it was top priority, Started with Sheryl, Jody and Cindi. When I did stop by a few times to the office before my loan was even completed, everyone else was so helpful as well.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
4.5 out of 5 Stars
Would Recommend

Professional, knowledgeable.

More Reviews

See all 2,711 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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