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Hawaii Reviews

Unedited and unfiltered reviews from Veterans and military families

2,711

Total Customer Reviews

99.4%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend

Friendly and easy to communicate with

5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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Outstanding customer service!!!

5 out of 5 Stars
Would Recommend

Shawn Swenson and his team we fabulous. Professional, knowledgeable, always available to answer questions at all times. I don't think he sleeps.

4.5 out of 5 Stars
Would Recommend

Got our house. Got internet today, so this is the first time i can use it freely... Sorry for the long delay in the survey.

4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
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Wonderful communication and quick

5 out of 5 Stars
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5 out of 5 Stars
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A little confusing being a first time buyer, all-in-all, great experience.

5 out of 5 Stars
Would Recommend

This is my second experience with VU and as before was both professional and conducted with the Ohana spirit.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
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When Tory was on Maternity leave the VU Staff was on it and very helpful. Thanks Cheryl and Nani!

4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

My experience with veterans united was at some times very stressful. If I didn't have someone as knowledgeable and professional as Rory I don't know how I would have made it through. He was there every step of the way and made the transition smoother for me when it got tough.

5 out of 5 Stars
Would Recommend

The entire VU crew was great. They provided continuous information and updates on our loan and ensured all of the paperwork was correct. Very user friendly.

4 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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Exceptional customer service

4.5 out of 5 Stars
Would Recommend

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5 out of 5 Stars
Would Recommend

Nathan and the team were a pleasure to work with. They were very knowledgeable about the VA processes and how to deal with VA loan issues that might have held up traditional lenders significantly. They were also easy to coordinate changes through.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
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5 out of 5 Stars
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Very easy process. Sheryl and her team is very efficient & responsive!

4 out of 5 Stars
Would Recommend

Emails and electronic document signing has its purpose, the gold standard should be phone and in person communication. This would have decreased the confusion and anxiety felt on my part. When my dissatisfaction was voiced, the team lead and members reacted with concern to address the issue and created a resolution.

5 out of 5 Stars
Would Recommend

They have excellent service, their knowledge of the VA home loan is unmatched. I recommend them to everyone I know.

5 out of 5 Stars
Would Recommend
4.5 out of 5 Stars
Would Recommend

More Reviews

See all 2,711 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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