The reps over promised and under delivered. I was charged fees for a concierge that did much of nothing. Also, the entire purchase as a FIRST TIME HOMEBUYER AND A DISABLED VETERAN was stressful and frustrating. I’m stuck with a home that should’ve been listed as ‘AS IS”. Highly disappointed. It’s been a month and I still can’t move in.
Response from Veterans United
Hi Robert,
I’m really sorry to hear how frustrating and overwhelming this has been for you. Buying your first home should feel exciting, and I can only imagine how discouraging it must be to feel like expectations were not met, especially as a disabled Veteran who trusted us to guide you through the process.
Hearing that you feel services were overpromised and underdelivered, including the concierge support, is concerning. You should always feel clear on what you’re receiving and why you’re being charged for it. I also understand how upsetting it must be to be dealing with home condition issues that are preventing you from moving in. While the VA appraisal focuses on determining value and meeting basic property requirements, it does not replace a full home inspection, and I’m sorry if any part of that process felt unclear or unsupported.
I would truly like the opportunity to review your experience and better understand what happened from start to finish. When you’re ready, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available 9 a.m. to 5 p.m. CST, Monday through Friday, and we respond the next business day to messages received after hours.
Sincerely,
Claire S., Client Relations Manager
Everyone I dealt with at VU treated me with respect and helped make the process so much less stressful than it might have been.
Our team of Kohlie Browning, Nico Codemo and Steven Brockman were stellar from the start of our process through closing. Steven was our lead. Together with Kohlie and Nico, they were attentive and responsive at every step. We were informed and updated constantly, and the tools (MyPortal) for uploading and updating bona fides were simple and secure to use. I highly recommend Veterans United for anyone seeking a VA Loan, and am grateful for Steven's and his colleagues' efforts. Thanks and Semper Fi!
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Team Don Delaney and Jeremy are the absolute good in the business. They walked me thru every step.this was the first time I had ever taken such endeavor all on my Own but each one of them were so kind and took the time to explain everything and help me understand every detail. I could not be happier in my new home.iys all thanks too Delaney Don and Jeremy. Three of very best earth Angels.
Can't thank you guys enough... Monika Hedglin.❤️
Three delays in closing due to underwriters requesting last minute tests/inspections that could have been completed earlier
Great service. Great people.
God bless you all. Y’all never gave up from me. Y’all were very motivating and a great team to work with.
After six weeks of being homeless and finally in my first house, thanks to the VA loan and these people are helping me figure all that out. I feel very blessed. 🙏
They were very kind and responsive. I do wish I would get some warning before getting calls, just because sometimes I couldn’t pick them up right away.
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Knowledgeable, responsive and professional. Great team of individuals!
Very friendly and professional people. Smooth process. Would highly recommend this organization to everyone I talk to.
Best loan experience we’ve ever had! Extremely smooth process! Brandon and his team are top notch!
Steve, Rain and the team made my dream come true. They were efficient, organized, and professional to work with. Thank you!
I must say, buying a home today is a little more complicated than it once was. Our “Team” worked with us every step of the way. Essential communication throughout our entire process. From getting “Pre-approved “ on the front end, to coordinating a closing with seller on the east coast and us on the west coast, and every step along the way…Thankful for the guidance and care, we now have our “Forever Home”. We will recommend
Vetrans United to our entire family and all our friends looking for their next home!
Always a pleasure working with Kris and the team. Very helpful and always there to help me with any questions I may have. Will recommend to any friends or family who may be looking into buying a house.
