It's been a long while since I've been out of the Airforce and I never thought of using the VA to get a home loan. I've heard and experienced from an outside party on how tough and time consuming it was to get approved, then get the process going.
I decided to try it for myself and seen an ad for Veterans United, sent in a request and a loan specialist contacted me - from then on, I had a good feeling on how this was going!
Nani and the Veterans United Home Loan Team was nothing less of caring, respectful, professional, and responsive. Nani and the team took care of all our inquiries, needs, and the necessary paperwork with so much ease and "no-hassle" for the customer. They demonstrated so much care and understanding, as well as made us feel like our needs were priority. Nani and the team made this process so easy going and so customer/user friendly!
ALL our terrific and we have already recommended them to others!
Thank you very much for your time, efforts, diligence, and care!!
Hal and Joan Alejandro
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Really great to upload documents in a secure manner online. My only feedback is that with interest rates being so volatile, VU needs to have an option for borrowers to adjust their locked interest rate to a lower rate if the interest rates decrease prior to closing. We could have walked away and started the process over again and received a 3.125 % vs the 3.25% we settled with. Hope you make some changes as a result of this feedback.
