I used VU on three separate buys. The first experience was flawless. Ryan Cannon is incredible. He made me want to use VU a second time. That was literally the worst experience I've ever had anywhere. The woman who headed everything up was a (insert explative here)! I thought that this experience was a fluke, so against my better judgement, I used VU a third time. I can't say that the people on the customer facing side was terrible. HOWEVER, VU had in their possession ALL paperwork regarding the home I was buying for almost a month. One week before closing, they throw a water test/inspection on the well water. One week, when they had ALL the info on the house. Thus, delaying signing by over a week. The expertise on your underwriters team is lacking and unprofessional. This never should've happened.
The entire team was amazing from start to finish. Very professional, knowledgeable, and responsive.
This is our second time using veterans united and it won’t be our last! They are hands down the best at what they do. It is always quick and efficient, they check all the boxes and make it a smooth process and once all squared away they fund the loan within the same day. We are so greatful for all the resources they offer to make the move process easy in addition to being the best veteran lenders we have ever experienced. 10/10!
Veterans United helped me find a place I can finally call HOME!
Exec Summary: The loan closed, but the process was marred by poor communication, dismissive leadership, and an insecure obsession with perfect scores over perfect service. Veterans deserve better.Veterans United’s post-closing survey request arrived with all the subtlety of a drill sergeant: “It is expected of us to receive a ‘10’ rating for the company rating on that survey – it would mean the world to us and really help out our team and company. If you think we did a good job, but cannot rate us a 10 it is better not to do the survey.”
Translation: Your honest feedback is welcome… provided it’s flawless. Anything less? Keep it to yourself. This single email speaks volumes about where priorities truly lie at Veterans United—polishing the appearance of perfection over delivering the substance of it.
The loan process itself was a masterclass in mediocrity masked as efficiency. Communication was consistently frustrating: multiple ignored email requests, responses that had zero relevance to the questions asked, and a general sense that correspondence was skimmed at best. I spoke with the loan officer exactly twice—both times only after escalating due to extreme frustration with his “team.” His go-to response? Downplaying clear lapses as minor “oversights” that could be easily dismissed. When you’re entrusting your life’s savings and a home purchase approaching $1 million, “oversight” doesn’t cut it. Veterans deserve professionals who read, comprehend, and respond with precision—not excuses.
This isn’t about one bad apple; it’s systemic. The hands-off, self-checkout-lane approach (“don’t bother us, just do what you’re told”) permeates the experience. The company positions itself as the veteran-first choice, yet treats borrowers—many of them fellow veterans—like inconveniences rather than clients deserving clear, effective leadership that demands the same from its staff.
If the service had truly earned a 10, no arm-twisting would be necessary. Instead, the push for artificial perfection only highlights the gap between marketing and reality. I submitted a 7, which in hindsight felt generous. Would I choose Veterans United again? Absolutely not. Plenty of lenders handle VA loans without making you feel like your feedback is a threat to their ego.
They had very good communication and walked us through every step
Hanna again shines with our mortgage needs and refinancing.
Totally above and beyond my expectations in every way.
The entire team from VU, Tyler Dunn, Jens Foreman, Vickie Bell and of course the true professional that made this whole process as painless as she could possibly make it, our real estate agent Lora Rousseau who found our perfect home for us! We owe a debt of gratitude to this amazing team of professionals for getting us into our home in an incredibly short period of time. Thank you, VU Team! Your services come highly recommended by us!
Every body we worked with was great always there when we needed them and happy to answer any questions we had along the way!
Justin and our entire Veterans United team made our home purchase experience a true joy! We will absolutely recommend Veterans United to everyone we know! Thank you so very much! Nelda and Lily Frazier.
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Ms Emmy Curry and her team were very professional and very knowledgeable about the Refi process they kept me informed in every step of the way and I really appreciate their attention to detail. Thank you
Working with Todd and his team felt like having close family members managing my mortgage loan. I am a disabled veteran, and Todd invested the requisite time to get to know me to fully understand my needs so that he could best serve me from start to finish. To say that I am grateful is an understatement.
Literally amazing. Chris was more helpful than I realized one could be. Made the experience as stressless as possible!!!!
We both love our new home thanks to all of my vu friends that helped us both out thank you all again.
Jason and his team were AWESOME. We were kept informed along the way and they handled any little bumps in the road very quickly. This was well coordinated as to not cause any delays on our closing date. WELL DONE everyone.
Incredibly responsive. On the ball. Checklists and “to do” tasks are very clear and oh so helpful. User portal is the way to go. Most user friendly interface I’ve seen.
Josh is great to have on my side! He has been a great help to me and I really appreciate his knowledge, professionalism, and ability to get me the answers and solutions I need to make everything happen.
