My loan specialist, Micah, was attentive and responsive whether via text or phone, he answered all my questions. The refinance process was straightforward and compared to other lenders, to include my initial lender, I was able to get the best APR and reduced monthly payment with veterans united. I will be recommending to fellow veterans.
We had a great experience with Veterans United. I would strongly recommend them to all Veterans. Of course we all know, that a company is only as good as the people that work for them, and in my opinion, we had the best the Hawaii branch had to offer! I can honestly say I will never use a different lender!
The invisible plus is the web portal. Now the picture of the service man sitting on his couch with his phone is a pushing the ease of the process a bit. There is work that gets you off the couch, but it makes the portal makes the work of providing documentation a managable process. The videos are helpful and there is never a point that help is not within one click away and on the visible screen. It helped us stay on track and move quickly through the process.
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