Your entire team was fantastic from start to finish on our home mortgage!
Great people to work with would definitely recommend veterans united to any Vet
Veterans United Rocks!!!
Ryan and Katie were excellent. They helped us out tremendously. I would recommend United Veterans anytime I’d like to thank them for everything they done for us
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Experience first-hand why 357,292 homeowners give us a perfect score!
A team is only as good as its players and all of my guys were all-stars. Thanks again for the timely work and kind words when I needed them most. I can't tell you how much it all meant to me. To say the most about it, I wasn't just another number. You don't see that everyday.
This went wonderful. The process was easy and very minimal paperwork involved in the refinance.
So glad to work with Veterans United. You've given us our forever-home.
The whole did did very well! Above my expectations! Very informative! Thank you all very much!
Ben is an exceptional loan officer. He and his team are friendly, helpful and highly efficient!
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A person couldn't ask for a better mortgage company.
We really appreciated being treated so special through the whole process! Most importantly they listened to what we had to say and acted on it! We were at peace with the team!
I chose VU because of the name which I found to be deceiving. This company is worse than a lot of other companies that I know. They are not there to help veterans they are there to make money off of veterans. I would not recommend it to anyone.
Response from Veterans United
Hi Kelly,
I’m really sorry to read this and I understand why you’d feel this way. When someone chooses us because of our name and mission, it’s because they expect to feel supported and respected as a veteran. Hearing that your experience led you to feel misled is not something I take lightly.
Our goal has always been to help veterans navigate the home loan process with clarity and care, not to leave anyone feeling taken advantage of. I’m sorry that your experience didn’t reflect that intention. While I can’t change how this felt for you, I would truly appreciate the chance to listen and better understand what led to this frustration.
If you’re open to continuing the conversation, our Client Advocate team is here to help and to learn from feedback like yours. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
