When i 1st reached out to ask about a loan he made it so easy. Made me feel like family.
He stayed on top of things and didnt let me fall back on getting things done.
Was always there to answer my questions.
Ty David
The team did a great job being organized and ensuring we knew what was needed for documents and overall information
This is my third home loan through Veterans United. The team I've worked with has been outstanding every time. They make the process very simple with the To Do check list and document upload page. They were always quick to respond with answers to questions.
Thank you, VU! It has been a long road, but we have landed where we want to be at the exact perfect time. What a great transition. We are so happy!
We are living the dream!
Everyone was on top of everything and keeping us on track with timelines.
Outstanding 100% support from the start to final closure.
Seriously outstanding is an understatement.
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The app made it easy to accomplish all the requirements as they came down the line. Great team, easy process!
Our original experience with VU was exceptional. We felt the refinance started out the same way, but kind of fell off. We were originally told our loan would close in 10 days, we finally closed with only days to spare.
Communication during the refinance was not as dynamic as before. We just felt "forgtte" once the process began, maybe we just fell through the cracks.
Response from Veterans United
Hi Donald,
Thank you for sharing this. I’m really glad your first experience with us felt strong, and I’m sorry the refinance didn’t feel the same. When you’re told things should move quickly and then the timeline stretches with quieter communication, it’s easy to feel like you slipped through the cracks. I can understand why that left you disappointed, especially after trusting us before.
I’d really like my folks to have the chance to look into what happened and make sure your feedback is fully reviewed. If you’re open to it, you can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. My team is in the office from 9 a.m. to 5 p.m. Central Time, and if you reach out after hours we’ll typically follow up the next business day.
Thank you again for taking the time to share your experience. I’m here if you’d like to talk more about it.
Working with Ryan and his team made the whole process easier. They teamed me with the perfect real estate agent and walked me through step by step. Thank you, Ryan and Veterans United.
He was right there taking every call. Answered with fast response. We closed in less than 2 weeks. I was very impressed with Chase.
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My team at veterans united made my purchase very smooth. As a first time home buyer I had several questions, each of them were answered and explained very clearly.
The experience was flawless. The team did an outstanding job in getting me everything that I needed and everything I needed to be prepared for. I was a first time home Buyer and the team that I worked with was always willing to help. Even when I reached out to them after buisness hours they always called me back first thing in the morning and answered the 8 thousand questions that I had. Thank you all for the great experience I appreciate everything that the team did for me and we are now loving our new home.
With the help of Veterans United, I purchased my retirement home in New Smyrna Beach, Florida. Time for the Beach Life. A big thank you to everyone involved with my purchase.
My husband, the Veteran, and me had the best experience with our Loan Officer, Jerry Landrey and his Loan Coordinator, Grace Walther!! They were both so professional and gave easy instructions on all forms needed, by giving us a checklist. They were great at answering any questions that we had. The whole process was a joy because these two were fantastic!!! I will definitely refer VU to other veterans!!! And I will recommend Jerry and Grace to them!!! I give them a grade of A++.
