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Hawaii Reviews

Unedited and unfiltered reviews from Veterans and military families

2,713

Total Customer Reviews

99.4%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend

I had a great experience. The Veterans United Team is excellent. I was deployed at the time when all the paperwork was getting done for my closing and they helped me thru the process without any delays. Simply excellent.

headshot image of Rylan Maddox

Loan Officer: Rylan Maddox

NMLS# 973196

5 out of 5 Stars
Would Recommend

The staff are more than professional, they explained everything throughout the process, contacting me to provide updates right up to the closing which went very smoothly, thx to Rylan and Nani for a wonderful experience.

headshot image of Rylan Maddox

Loan Officer: Rylan Maddox

NMLS# 973196

5 out of 5 Stars
Would Recommend
headshot image of Nathan Bernier

Loan Officer: Nathan Bernier

NMLS# 816249

4 out of 5 Stars
Would Recommend
headshot image of Jason Scott

Loan Officer: Jason Scott

NMLS# 1160791

5 out of 5 Stars
Would Recommend

good and swift

headshot image of Sheryl Chun

Loan Officer: Sheryl Chun

NMLS# 346120

4 out of 5 Stars
Would Recommend

I'm all about "personalized customer service" but I didn't get that feeling with VU; 99% of the transaction was done online or over the phone. I understand all about "convenience" but seriously not meeting the people, who are asking personal information from you, until the end of the transaction was nerve-wrecking. We've closed and I still haven't met two of the team's members. If I may make a suggestion: the team involved with the transaction have a meeting with the buyer(s) at least once at the beginning of the transaction.

headshot image of Rylan Maddox

Loan Officer: Rylan Maddox

NMLS# 973196

5 out of 5 Stars
Would Recommend

The staff is very knowledgeable and is more than willing to help you in all aspects of home buying.

headshot image of Rylan Maddox

Loan Officer: Rylan Maddox

NMLS# 973196

5 out of 5 Stars
Would Recommend
headshot image of Sheryl Chun

Loan Officer: Sheryl Chun

NMLS# 346120

5 out of 5 Stars
Would Recommend

They we efficient, organized and always willing to help you. Brooks Onishi, Kai Kalua-Dansbury & Kevin Clarke all helped us with our loan process. They are the best team to work with hands down. If I ever buy another home I would be through Veterans United Home Loans.

headshot image of Brooks Onishi

Loan Officer: Brooks Onishi

NMLS# 1309321

5 out of 5 Stars
Would Recommend
headshot image of Kenneth Saulnier

Loan Officer: Kenneth Saulnier

NMLS# 1438786

5 out of 5 Stars
Would Recommend

They were great with the financial part of the home owning process.

headshot image of Shawn Swenson

Loan Officer: Shawn Swenson

NMLS# 723359

5 out of 5 Stars
Would Recommend

It was a great experience and Brooks and his team did a great job!

headshot image of Brooks Onishi

Loan Officer: Brooks Onishi

NMLS# 1309321

5 out of 5 Stars
Would Recommend
headshot image of Jason Scott

Loan Officer: Jason Scott

NMLS# 1160791

4.5 out of 5 Stars
Would Recommend

I was bothered by having to sign many of the same forms several times by hand and then digitally. There are so many forms to be signed with so much fine print, I wish the process were more refined to minimize resigning (unless information on the form changes due to process).

headshot image of Jason Scott

Loan Officer: Jason Scott

NMLS# 1160791

5 out of 5 Stars
Would Recommend

The loan process with Veterans United Home Loans was the best we ever experienced. At the end we knew more then ever that the excellence of service from Veterans United Home Loans brought our dream true.The excellence was theirs and now belongs to us as well. That excellence makes us today the beneficiary of a slice of Paradise- a home which once was just a dream.Thank you so much Veterans United Home Loans .

headshot image of Rory Tongg

Loan Officer: Rory Tongg

NMLS# 1166302

5 out of 5 Stars
Would Recommend
headshot image of Jason Scott

Loan Officer: Jason Scott

NMLS# 1160791

5 out of 5 Stars
Would Recommend

Outstanding customer service and support.

headshot image of Rylan Maddox

Loan Officer: Rylan Maddox

NMLS# 973196

5 out of 5 Stars
Would Recommend

Veterans United made the home buying experience a breeze. The best and smoothest experience I've ever had in getting a loan.

headshot image of Sheryl Chun

Loan Officer: Sheryl Chun

NMLS# 346120

5 out of 5 Stars
Would Recommend
headshot image of Dawn Luat

Loan Officer: Dawn Luat

NMLS# 315432

4.5 out of 5 Stars
Would Recommend

The Team is always trying their best to fit the individuals needs or the families needs. Always showing care in what they do.

headshot image of Rylan Maddox

Loan Officer: Rylan Maddox

NMLS# 973196

5 out of 5 Stars
Would Recommend

They were very informative and took there time explaining everything.

headshot image of Brooks Onishi

Loan Officer: Brooks Onishi

NMLS# 1309321

4 out of 5 Stars
Would Recommend

Unfortunately, this fell short of "outstanding" due to my loan specialist.

headshot image of Shawn Swenson

Loan Officer: Shawn Swenson

NMLS# 723359

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5 out of 5 Stars
Would Recommend
headshot image of Nathan Bernier

Loan Officer: Nathan Bernier

NMLS# 816249

4.5 out of 5 Stars
Would Recommend
headshot image of Rylan Maddox

Loan Officer: Rylan Maddox

NMLS# 973196

5 out of 5 Stars
Would Recommend

Awsome

headshot image of Kenneth Saulnier

Loan Officer: Kenneth Saulnier

NMLS# 1438786

4 out of 5 Stars
Would Recommend
headshot image of Tory Tuttle

Loan Officer: Tory Tuttle

NMLS# 870114

5 out of 5 Stars
Would Recommend
headshot image of Brooks Onishi

Loan Officer: Brooks Onishi

NMLS# 1309321

5 out of 5 Stars
Would Recommend
headshot image of Rylan Maddox

Loan Officer: Rylan Maddox

NMLS# 973196

5 out of 5 Stars
Would Recommend
headshot image of Tory Tuttle

Loan Officer: Tory Tuttle

NMLS# 870114

5 out of 5 Stars
Would Recommend
headshot image of Dawn Luat

Loan Officer: Dawn Luat

NMLS# 315432

More Reviews

See all 2,713 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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