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Hawaii Reviews

Unedited and unfiltered reviews from Veterans and military families

2,834

Total Customer Reviews

99.4%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
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Showing all 2,834 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
4 out of 5 Stars
Would Recommend

The only issue I had was the misunderstanding of paying closing cost. I originally wanted to pay a portion of the closing cost with hopes of bringing down the APR from 4% to something lower. Shawn mentioned that I would be able to do that by just having the funds available in my account prior to closing. At the closing date I followed up with this and I was not able to bring the APR down. The papers would have to be drawn up again and the closing date pushed back. I opted to just keep the 4% but I would appreciate it more if there was more clarity, understanding, and trust in our discussions.

5 out of 5 Stars
Would Recommend

I waited almost 2 years for the VA to put together some sort of DD214 for me to no avail. One call to Brooks Onishi at Waikeli office and within 2 weeks I was qualified.

5 out of 5 Stars
Would Recommend

The best experience I have had when purchasing a home.

4 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
4 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Very quick and painless. Follow-up communication is fantastic.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Nate Bernier, handled my intial loan, he was professional, but personable! and very attentive. He was quick to reply to all my questions, it was only natural for me to return to Nate to refinance my loan! Great job!!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

They were friendly & patient with us...they were on it...

5 out of 5 Stars
Would Recommend

This is the second time I have done a refi with VU! I would recommend them to anyone and everyone!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

The loan specialist (Nathan Bernier) and all of The United Home loan staff have made my experience with your agency nothing less than "Excellent". I definitely will recommend to anyone who needs your services.

5 out of 5 Stars
Would Recommend

Nathan was extremely helpful and knowledgeable making the refinance the easiest we have ever experienced.

5 out of 5 Stars
Would Recommend

They have been very helpful with this and other loans I have had with them.

5 out of 5 Stars
Would Recommend

We had the fastest, least painful closing either of us have ever experienced! The Notary was outstanding. All the documents were organized and the entire procedure took 15 minutes!

5 out of 5 Stars
Would Recommend

I love working with veterans united. They know exactly how to treat people and how to equip their clients so that there are no surprises through the whole process.

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4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

The entire process was smooth from start to finish.

4.5 out of 5 Stars
Would Recommend

Thanks my loan officer and his team to help me out

4.5 out of 5 Stars
Would Recommend

I believe ALL individuals who will be in the initial, progress, & final work should be CC'd on every email. This can help save time and offer less hours in front of the computer. VU was extremely helpful in the dynamic particulars of our situation. Mahalo to the VU team for their help. We are veery excited to start the new chapter. Aloha,Moses Family

5 out of 5 Stars
Would Recommend

The team was knowledge and professional. I was very impressed with the services provided.

2.5 out of 5 Stars

The process was filled with needless red tape. For example, I was informed that my business (General Excise Tax) license was expired the day I was to be informed of my closing date. Experience would entail that GET dont technically expire. Furthermore, my taxes from 2012 2015 were submitted, showing my GET license was still active. Again needless stress and frustration, just because the processor was being thorough and trying to eliminate any problems that the underwriter may find. In reality, she/they were second guessing a qualified applicant.

More Reviews

See all 2,834 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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