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Honolulu, HI Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
2,845 reviews
794 new reviews submitted this week!
99.3%
would
recommend
to Veterans and their families

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
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91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 2,845 reviews from Hawaii

5 out of 5 Stars

To my loan officer Spencer Garcia was outstanding throughout the entire home loan process. I’m grateful for his patience, hard work, and understanding every step of the way. He communicated clearly, answered my questions, and kept me informed from start to finish. Buying a home can feel overwhelming, but Spencer made the process much easier. Thank you, Spencer, for helping me become a homeowner!

5 out of 5 Stars

This is my second mortgage with Veterans United and they make the process easy and simple. Excellent communication.

5 out of 5 Stars

Weiwei was amazing!!!! Professional prompt and kind!

5 out of 5 Stars

Kai and his team were great! It was awesome having someone on-island.

5 out of 5 Stars
5 out of 5 Stars
5 out of 5 Stars

Brad was terrific, following up on all aspects of the process, keeping us informed, and always accessible. If I could give Brad an "11" I would.

5 out of 5 Stars
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5 out of 5 Stars

Working with Nicholas Starkel at Veterans United was truly one of the best parts of our home-buying journey. His incredible work ethic, superb communication, and attention to every little detail made us feel informed, supported, and confident every step of the way. His genuine touch of Aloha made buying a home in our homeland an experience we’ll never forget. Mahalo, Nicholas, for making this one for the books!

5 out of 5 Stars

Alex, Carly and Howard (the realtor Veterans United gave us to help in Hawaii was super amazing) . Alex was right there from the beginning and would answer any question and even questions about over issues, he helped in every aspect of the process. Carly was amazing as well, we had some trouble with e-siging and she worked for 2 days to fix the problem. Again another person who would do anything for her clients. Howard the realtor was just as amazing, up front with everything, ran all over the Big Island for us helping us find the perfect house. His words were " I'm not here to sell you a house but to help you find your house". He is truthful, honest, and humble. He did so much for us, I don't think there's enough space to write it all.
The only problems we had were Missy she wasn't so helpful with finding movers, insurance, security systems, electricity, ect... ( we had to do that ) she was supposed to be our helper in doing all that but she didn't either call us back or write us back, it wouldbe days to weeks before she would reach out. So Alex and Howard stepped up to fill those rolls. The realtor Veterans United gave us to sell our house here in Upstate NY was not helpful. We ended up using someone else, they were willing to help us and guide us through this process while we were taking care of things for the house in Hawaii. Over all I'd give Alex, Carly and Howard 5 stars but the other 2 I'd wouldn't recommend to my worse enemy.
Over all Veterans United was amazing and I'd recommend it to everyone.

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5 out of 5 Stars

I cannot say enough good things about my experience working with Tory and Veterans United on my VA loan. From start to finish, she was absolutely terrific. She was incredibly knowledgeable, responsive, patient, and made what can be a stressful and complicated process feel so much easier.She took the time to answer all of my questions, explain everything clearly, and always made sure I knew what was happening and what to expect next. I especially appreciated how proactive she was and how quickly she responded whenever something came up. I always felt like she genuinely cared about getting us to the finish line and making sure we were taken care of.The VA loan process can feel overwhelming, but having someone as knowledgeable and dependable as her made all the difference. I would highly recommend her to anyone looking to purchase a home, especially fellow veterans or military families. She went above and beyond, and I am incredibly grateful for all of her help!

4.5 out of 5 Stars
5 out of 5 Stars

Spencer Garcia went above and beyond to help me with the loan. He helped get my dream home. He definitely made the process very easy and made sure I closed. I had an excellent experience!

5 out of 5 Stars
5 out of 5 Stars
5 out of 5 Stars

Brad Mendosa was absolutely amazing throughout the entire process. He helped us with every question we had and was always incredibly responsive. We ran into some unexpected issues with closing because of a hurricane, but somehow Brad made it all happen and got us to the finish line! We highly recommend him to anyone looking for someone knowledgeable, responsive, and dedicated.

5 out of 5 Stars
4 out of 5 Stars
5 out of 5 Stars

Tanya and her entire team at Veterans United were absolutely remarkable throughout the entire home-buying process. They made what could have been a stressful and overwhelming experience feel simple, smooth, and stress-free.From start to finish, they were professional, responsive, knowledgeable, and truly cared about helping my family. They took the time to explain everything, answered all of our questions, and made sure we felt confident every step of the way.As a veteran, having a team that understands the unique challenges of a military transition made a huge difference for us. Tanya and her team went above and beyond to make our transition into our new home as easy as possible.I couldn’t be more grateful for their support and dedication. If you’re a veteran looking to purchase a home, I highly recommend Tanya and the Veterans United team.

5 out of 5 Stars

Jen Huppert was outstanding from the onset from first making contact with her. She was very professional, honest and sincere. She kept us informed and with realistic expectations all the way through the process. We appreciate her very much and the work she put in, in helping us reach our goal. We would definitely recommend her to any potential homebuyers we know.

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5 out of 5 Stars
5 out of 5 Stars

Brad and team were absolutely fantastic to work with. Great communication throughout, thorough in their processes and reviews, and very helpful. Couldn't ask for a better team.

5 out of 5 Stars

Weiwei and the whole team was very helpful and understanding. They made the whole process more easier for us. They were always available to answer our questions and help us with our needs.

5 out of 5 Stars

Christina and her team were fantastic handling our complicated credit situations.
They made us feel comfortable and confident all the way! Thanks!

5 out of 5 Stars

Christina was outstanding in every customer service way, would highly recommend her

5 out of 5 Stars
4.5 out of 5 Stars
5 out of 5 Stars

Christina Squires was outstanding in all aspects from start to finish. A true professional not AI but with the human touch of compassion and reassurance to remain patient and diligent through the entire process.

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