Jen was exceptionally communicative, patient, and supportive during our first homebuying experience. It could have been so much more stressful, but she took the time to explain everything to us and never seemed inconvenienced by it. I truly felt like she had our family’s best interest at heart and that’s so rare in business today. She gave a great recommendation for a realtor, who was also exceptional. Couldn’t have asked for a better experience, honestly.
Our loan Officer Weiwei was AMAZING. Got our real-estate agents to actually keep in contact and kept us informed throughout the entire process. ANYTHING we had questions about she got to it IMMEDIATELY, I DONT KNOW HOW'D WE GO THROUGH THIS PROCESS WITHOUT HER. Shout out to Weiwei Doseo 🙌🏿🙌🏿 I'd recommend her to ANYONE going through the process of home buying.
We had an excellent experience working with Veterans United from start to finish. From our very first conversation with Brad Mendosa, he was professional, knowledgeable, and genuinely committed to helping us understand every step of the process. He took the time to explain all our options clearly, answered our questions promptly, and made what could have been a stressful experience feel smooth and manageable.What really stood out was the responsiveness and attention to detail. No matter how small our concern was, he treated it with importance and made sure we felt confident in our decisions and that we were getting the best deal. Brad and his team worked efficiently to keep everything on track, ensuring we closed quickly without any last-minute surprises.We truly appreciated their transparency, patience, and dedication. It’s clear they care about their clients and take pride in delivering great service. We would absolutely recommend Brad and the Veteran's United team to anyone looking for a reliable and supportive mortgage professional.
Rayan Ashburn was good at the start then was drooping the ball had a April 1 closeting date which we had a rental so we where forced to rent weekly.(cost us more money. Ryan making excuses think we had 4 different closing dates. Insurance for the property
he offered three different insurance i told him we will take your recommended.(bad mistake)then on are real closing day before said i needed to bring a check for 8400.00
which we did but in shock was had to come up. After the closing date he said he would help find a lower insurance at this point i don't trust him as he should have done this when insurance was brought up the first times (you have access to emails you can judge for your self.
On a good note Carly Kanoa was awesome to deal with....
Response from Veterans United
Hi Leslie,
Thank you for sharing your experience. I’m glad to hear Carly made a positive impact, but I’m really sorry for the frustration you went through with the rest of the process.
Having your closing date change multiple times, especially when it led to extra rental costs, is incredibly stressful. I also understand how concerning it must have been to be asked to bring a significantly higher amount to closing on short notice. That kind of information should be clear and communicated well in advance so you have time to prepare.
I hear your concerns about the insurance as well. You should feel confident in the guidance you’re given, and I’m sorry that trust wasn’t there by the end of your experience.
I’d really like the chance to take a closer look at what happened and review your file in more detail. If you’re open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
Ryan Ashburn and Carly Kanoa were amazing. They kept me up-to-date with how the process was going. They did everything they could to get me the best deal possible and ensure my all the paperwork was submitted. Ryan not only made sure I was informed on my current status but my Realtor as well. He definitely made the whole process seem smooth.
We had an outstanding experience working with Kennedy Kugle on our VA home loan. He was very extremely knowledgeable about VA guidelines and helped us understand the entire process clearly. Communication was prompt and professional, and he was always available to answer questions and guide us through each step.His support and guidance made a potentially stressful process smooth and manageable. We truly appreciated his patience and expertise, and we would highly recommend Kennedy to anyone using a VA loan, and we will def go back to VA loan united.
