Working in the mortgage industry for more than 16 years, and in Windward side of Oahu for her whole life, Tanya is knowledgeable of the area and the financial needs of Veterans and military members, and is fully devoted to her local homebuyers. Since her fiancé worked with the U.S. Coast Guard for 8 years and her father was in the Army, she has a passion for helping her military borrowers accomplish their goals and become a homeowner. At all times, you can rely on Tanya to be there for her clients from start to finish, building long-lasting relationships with everyone she works with. She has two daughters, her oldest is a college freshman in Oregon and her youngest is a first-grader. Together, they have a Mastiff named Lexi, two tortoises and a mini pig. In their spare time, she and her fiancé enjoy going deep sea fishing on their boat. The largest ahi (yellowfin tuna) they've caught so far was 205 pounds.
Tanya was always in complete confidence in getting our loan process complete. When there was a problem securing an appraiser, she gave us confidence that her and her management team was going to get the job done in a timely manner.
I had applied to several mortgage companies for a VA cash-out refinance loan but went with Veterans United primarily because of the excellent service provided by Tanya Au as my loan processor. From the beginning she understood my financial situation and knew exactly what needed to be done to get the rate and terms I was looking for. Her professional guidance and persistent hard-working attitude helped to overcome several loan obstacles in eventually reaching a successful closing. She definitely made my loan experience a positive one.
Tanya made the process extremely easy to refi our home loan. The loan application and all other submission of documents was so simple with the VA online system.
My loan officer Tanya Au was very professional & worked out the loan process in a very timely matter. She received & delivered all the timelines/documents and effectively communicated with me. She ensured me moving into my home in a timely matter with zero issues! Thanks Tanya!!
Very responsive and fast paced.
She was very helpful, always responsive, and very knowledgeable on the process. Understood my needs and produced results. Would recommend her to anyone trying to get a loan.
She was very friendly, helpful, supportive and easy to work with!
Incredible representative...she was there for my every question/need even after the home buying process was complete. As a new home buyer, she was extremely resourceful and patient with me. She also recommended a realtor that was top notch. I couldn’t have asked for a better loan specialist. Thank you so much Tanya!
Our loan officer was very professional and detail orientated. She kept us informed throughout the entire loan process responding promtly and answering all of our many questions. She was very personalble and truly understandstands the needs of her customers. I commend her for an outstanding job with the processing of our loan, as with our first loan, we were completly satisfied. Thank you Tanya!