A mortgage industry professional of over 16 years, Tanya Au has lived on the windward side of Oahu her whole life. She’s an expert in the financial needs of Veterans and service members, and is fully devoted to her local homebuyers. Tanya’s fiancé worked with the U.S. Coast Guard for 8 years, and her father was in the Army – so she was a passion for helping military homebuyers accomplish their goals of homeownership. She is passionate about building long-lasting relationships with her clients and walking them through the process from start to finish. She has two daughters, a family mastiff named Lexi, two tortoises and a mini pig! In their spare time, her family enjoys deep sea fishing on their boat. So far their record fish is a 205lb ahi tuna!
Tanya and her team were very helpful and attentive; always kept me informed what's going on; responds to calls, e-mails, and texts in a timely manner. Very knowledgeable and respectful team. All my dealings were pleasant.
We love her. She treated us like family. Made the process stress free. She was wonderful from the start of our preapproval (2 years ago) to the end. We never lost hope with her the helm. She took care of any discrepancies from the get go. We have nothing but praise for her.
Tanya was responsive and always on top of things. She ensured that we kept the process moving along for a relatively quick closing. She was helpful and cheerful while leading me through the tasks to do. She even replied to questions i had via email after hours and always followed up on any tasks that needed to be done. She was clear on what i should expect next in the process and when it came to closing the loan, I even received a personalized gift that she had sent to my house! Mahalo!
Tanya Au was fantastic with communication. This was important as we were located in Europe throughout the whole process. I would highly recommend Tanya to anyone looking for a loan through VUHL.
Tanya does a great job. She always goes out of her way to make sure things get done right and on time. I just recommended her to one of my friends. I've done all 3 of my home loans through her and will continue to in the future!
Tanya was so thorough, timely, and kind. I would recommend her to everyone!
Unfortunately, Tanya has to settle for a 10 when she deserves an 11. Tanya, ensured all timelines were met which allowed us to close ahead of schedule. Additionally, she explained the entire process in a manner easily understood which was critical in this purchase due Hawaii having unique requirements from the rest of the country. Veterans United (Hawaii branch and their customers) are lucky to have such a professional here on island.
Tanya has been our loan specialist since we began our hunt for our first home in 2019. She has been super helpful, always ready to answer the simplest to most complex quetions. We've spoken to many loan specialist in our hunt, and Tanya Au is the best We've encountered. Honestly, our first interaction with her is the reason we continued to go back to Veterans United. She is a great representation of your company and she truly made our loan process the least amount of stress. Thank you Tanya!!!
Tanya responds to our question swiftly.