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Hawaii Reviews

Unedited and unfiltered reviews from Veterans and military families

1,546

Total Customer Reviews

99.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
1,140
4
359
3
30
2
13
1
4

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5 out of 5 Stars
Would Recommend

Production Manager: Tory Tuttle

NMLS# 870114

5 out of 5 Stars
Would Recommend

Production Manager: Tory Tuttle

NMLS# 870114

5 out of 5 Stars
Would Recommend

Loan Officer: Melody Remular

NMLS# 489886

5 out of 5 Stars
Would Recommend

Production Manager: Tory Tuttle

NMLS# 870114

5 out of 5 Stars
Would Recommend

This was my first refinance and I was really inexperienced about a lot of terminology and a little confused about the process and all what’s involved to getting this done. Brooks explained things and worked with me in a timely manner. Nani really went above and beyond to make me less stressed about the whole process. Her emails were personable and she took time to explain everything and she seemed to empathize with me regarding my military. They both answered all my questions and concerns. I would definitely refer them to all my comrades.

Loan Officer: Brooks Onishi

NMLS# 1309321

5 out of 5 Stars
Would Recommend

Loan Officer: Jeremy Carver

NMLS# 1455590

5 out of 5 Stars
Would Recommend

Everyone was helpful and available whenever I called.

Production Support Manager: Tory Tuttle

NMLS# 870114

4.5 out of 5 Stars
Would Recommend

Production Support Manager: Tory Tuttle

NMLS# 870114

4.5 out of 5 Stars
Would Recommend

Production Support Mngr: Tory Tuttle

NMLS# 870114

5 out of 5 Stars
Would Recommend

Production Support Mngr: Tory Tuttle

NMLS# 870114

4.5 out of 5 Stars
Would Recommend

Overall, the experience with VU was positive. The corporate website requires a verification code to gain access to a user's account. The directions say that the code can be sent via text or voice. I tried many times, but the voice option does not work. As a result, I could not access my account to review and sign documents. This was inconvenient for me, and added work to local and corporate staff. When I did not sign documents within 3 days, VU had to send me everything in hard copy. Of course, this meant a lot of papers plus postage. Recommend the voice option be fixed, or not offered if it will not really be an option for users.

Production Manager: Sheryl Chun

NMLS# 346120

5 out of 5 Stars
Would Recommend

Production Support Mngr: Tory Tuttle

NMLS# 870114

4.5 out of 5 Stars
Would Recommend

Loan Officer: Shawn Swenson

NMLS# 723359

5 out of 5 Stars
Would Recommend

All the employees made the process simple and pleasant.

Production Manager: Sheryl Chun

NMLS# 346120

5 out of 5 Stars
Would Recommend

Production Manager: Sheryl Chun

NMLS# 346120

5 out of 5 Stars
Would Recommend

John Sego was extremely helpful and closed my loan in record speed under 30 days.

Loan Officer: John Sego

NMLS# 1439557

5 out of 5 Stars
Would Recommend

Loan Officer: Shawn Swenson

NMLS# 723359

5 out of 5 Stars
Would Recommend

Because of the exceptional service I received through Veterans United I am recommending all my veteran family and friends who are interested in home ownership to Veterans United Home Loans of Hawaii.

Production Support Mngr: Tory Tuttle

NMLS# 870114

5 out of 5 Stars
Would Recommend

Production Support Mngr: Tory Tuttle

NMLS# 870114

5 out of 5 Stars
Would Recommend

Our experience with United Veterans Home Loan went well. Our Loan Specialist Shawn Swenson was very knowledgeable and his staff are very helpful in making this transaction run smoothly. Thank you very much for all the hard work.

Loan Officer: Shawn Swenson

NMLS# 723359

5 out of 5 Stars
Would Recommend

Shawn Swenson has always been honest and reliable and assisted me with any questions I've had from start to finish on this refinance process. I would recommend him to anyone needing loan assistance.

Loan Officer: Shawn Swenson

NMLS# 723359

5 out of 5 Stars
Would Recommend

Production Manager: Sheryl Chun

NMLS# 346120

5 out of 5 Stars
Would Recommend

every one was very professional and the whole process was painless.

Production Support Mngr: Tory Tuttle

NMLS# 870114

5 out of 5 Stars
Would Recommend

We purchased our home while I was located in Turkey and my wife was in New Mexico. There were a lot of obstacles but we were able to successfully navigate the logistics and close on a house before we arrived on the island.

Loan Officer: Shawn Swenson

NMLS# 723359

5 out of 5 Stars
Would Recommend

Loan Officer: Shawn Swenson

NMLS# 723359

5 out of 5 Stars
Would Recommend

Production Support Mngr: Tory Tuttle

NMLS# 870114

5 out of 5 Stars
Would Recommend

Loan Officer: Nathan Bernier

NMLS# 816249

4.5 out of 5 Stars
Would Recommend

Loan Officer: Shawn Swenson

NMLS# 723359

5 out of 5 Stars
Would Recommend

Production Support Mngr: Tory Tuttle

NMLS# 870114

5 out of 5 Stars
Would Recommend

Gary Goldstein was amazing. I have already recommended him to 4 friends of mine who are considering purchase or refi of a home. Excellent job.

Loan Officer: Gary Goldstein

NMLS# 959014

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1000 Kamehameha Hwy Ste. 208, Pearl City, HI 96782
A VA approved lender; Not endorsed or sponsored by the Dept. of Veterans Affairs or any government agency.