This was my first refinance and I was really inexperienced about a lot of terminology and a little confused about the process and all what’s involved to getting this done. Brooks explained things and worked with me in a timely manner. Nani really went above and beyond to make me less stressed about the whole process. Her emails were personable and she took time to explain everything and she seemed to empathize with me regarding my military. They both answered all my questions and concerns. I would definitely refer them to all my comrades.
Everyone was helpful and available whenever I called.
Overall, the experience with VU was positive. The corporate website requires a verification code to gain access to a user's account. The directions say that the code can be sent via text or voice. I tried many times, but the voice option does not work. As a result, I could not access my account to review and sign documents. This was inconvenient for me, and added work to local and corporate staff. When I did not sign documents within 3 days, VU had to send me everything in hard copy. Of course, this meant a lot of papers plus postage. Recommend the voice option be fixed, or not offered if it will not really be an option for users.
All the employees made the process simple and pleasant.
John Sego was extremely helpful and closed my loan in record speed under 30 days.
Because of the exceptional service I received through Veterans United I am recommending all my veteran family and friends who are interested in home ownership to Veterans United Home Loans of Hawaii.
Our experience with United Veterans Home Loan went well. Our Loan Specialist Shawn Swenson was very knowledgeable and his staff are very helpful in making this transaction run smoothly. Thank you very much for all the hard work.
Shawn Swenson has always been honest and reliable and assisted me with any questions I've had from start to finish on this refinance process. I would recommend him to anyone needing loan assistance.
every one was very professional and the whole process was painless.
We purchased our home while I was located in Turkey and my wife was in New Mexico. There were a lot of obstacles but we were able to successfully navigate the logistics and close on a house before we arrived on the island.
Gary Goldstein was amazing. I have already recommended him to 4 friends of mine who are considering purchase or refi of a home. Excellent job.