Lyda, Nani, and Tory answered my calls and e-mails with such kindness, knowledge, and understanding - excellent teamwork and communication with me and each other
Everyone was helpful and available whenever I called.
Great service! Loan officer was able to answer all questions and facilatated a smooth and worry-free process!
VA made purchasing a home so quick and incredibly easy!
Very friendly and courteous staff. Bravo Zulu to Nani Serrao and Tory Tuttle. Awesome, Outstanding, Wonderful ... I would recommend VUHL to any of my friends.
This is our second home purchase and nothing like our first experience (not with Veterans United). It was like working with family. Tory Tuttle in particular was so generous of her time and patient with our questions.
Very friendly, responsive and helpful. Made a complicated process seem simple.
This was our first homebuying experience and there was a lot to learn. The team was great at explaining every step and very patient answering our questions. The response time for all calls and messages and paperwork was wonderful. By the time we signed all the papers, we felt very confident.
Overall, the experience with VU was positive. The corporate website requires a verification code to gain access to a user's account. The directions say that the code can be sent via text or voice. I tried many times, but the voice option does not work. As a result, I could not access my account to review and sign documents. This was inconvenient for me, and added work to local and corporate staff. When I did not sign documents within 3 days, VU had to send me everything in hard copy. Of course, this meant a lot of papers plus postage. Recommend the voice option be fixed, or not offered if it will not really be an option for users.
Everyone was very friendly, professional and helpful.
My personal experience with the staff and members of Veterans United Home Loan was simply outstanding in every sense. They were very professional, courteous, and most of all, super-effective in communications. Without any doubts, you could readily tell they results-oriented & goal-driven in all their business dealings.
Its only for militarily