Aurora “Nani” Serrao is a loan officer at Veterans United Home Loans of Hawaii. She’s lived in Hawaii since 1988 and has family roots in the Oahu area dating back to the 1800’s. Nani served in the Hawaii National Guard, the Army National Guard and the Air National Guard for a combined total of 20 years. As a daughter and sister of veterans, and a veteran herself, Nani truly knows what the military lifestyle is like. She provides understanding and a great knowledge of resources for her military homebuyers. Outside of work, Nani spends time with her three children, her family and close friends, and loves to help others.
me well informed
Very pleasant when able to reach. Would of liked a bit more correspondence regarding how it going - when delayed why is it being delayed. Kind of keep us more in the loop as to whats going on/progress.
Wow, she convinced me to ditch my previous lender without selling me anything. She was honest and up front and got me everything I asked for. I am a stiff critic for service and she knocked it out of the park. I only home that she is put in a position to help other veterans by mentoring those who are in her current role. VU you would be I’ll advised to let her leave your team, she’s an asset and the epitome of what loan specialists need to be doing!
Nani was available at a moments notice and responded promptly to all my concerns even after normal business hours! She guided me towards making the best decision regarding the final loan product I used to refi saving me several thousand $$$. Nani was approachable, kind and patient answering all my questions. She lives in Hawaii understanding the culture and unique circumstances here. Also prior military and was knowledgeable regarding the best loan for me. Maika'i loa!
Professional and responsive. Best loan specialist we have ever had the pleasure of working with.
Nani was very thorough and helpful through my first time buying a home. I was nervous and emotional and she was so patient and explained everything that was confusing for me. Such a delight to work with.
Excellent service, attention to detail, very personable
Awesome! Exceptional! Totally unmatched. Her professionalism and personality, totally unmatched. If we could start all over, I'll do it ten times more. Her guidance coupled with Veterans United tutorials and her team, totally unmatched. We will highly recommend Nani to any veterans seeking to purchase a home. We hope that she could be recognized for a highly prestigious award for her professional dedication to all veterans. And most importantly from our heart, we thank her and Veterans United for an experience we will never forget.
Nani was my originator for the original loan, and when I reached out to her for my refinance, I was confident I'd get the same service. I was not disappointed. Responsive, helpful, and willing to work with our needs.