Aurora “Nani” Serrao is a loan officer at Veterans United Home Loans of Hawaii. She’s lived in Hawaii since 1988 and has family roots in the Oahu area dating back to the 1800’s. Nani served in the Hawaii National Guard, the Army National Guard and the Air National Guard for a combined total of 20 years. As a daughter and sister of veterans, and a veteran herself, Nani truly knows what the military lifestyle is like. She provides understanding and a great knowledge of resources for her military homebuyers. Outside of work, Nani spends time with her three children, her family and close friends, and loves to help others.
Nani was amazing from start to finish. Throughout the entire process she was there for us day or night. She is extremely knowledgeable about the entire the process and was quick to answer all of our questions. Even in these strange times and when a lot of people are having to work from home she was still available for us every step of the way. I’m so glad I had her in my corner through the home buying process working hard to make sure I got approved for the right amount at the right interest rate. I never felt like we were just another notch on her belt because she cared about making sure we got exactly what we needed at a price we can afford. She also worked hand in hand with our realtor very well making a formidable team on our behalf. Home buying for the first time was a breeze and not at all as stressful as I expected and all the credit goes to our super star mortgage loan coordinator Nani Serrao.
Nani was incredible. She walked us through every step and was available anytime to answer our questions. We actually were going to use Navy Federal at first, but our interactions with Nani were so far above, that we switched! As first time homebuyers, it was a tremendous comfort having her on our team.
As my assigned loan officer, Nani Serrao was outstanding in every respect and she exceeded all my expectations pursuant to financing. She's a true subject matter expert who assisted me throughout the loan process in exemplary fashion with keen insight; highly professional; prompt and very responsive.
Nani was/is very experienced in what she does. She made miracles happen throughout the process. Ensuring us that we are in good handed throughout each step. With the motivation she set forth we could have not done it. In fact we recommended some of our Ohana family to her.
Professional and very friendly, not an easy combination, but Nani seems to have mastered the ability to keep the customer at ease while explaining all the salient points.
Very nice. Easy to get ahold of. Answered my questions knowledgeably.
As stated above, Nani is a very special specialist who was always available, always responsive, always positive and friendly, and always professional! She is such a wonderful and valuable employee and good representative for the Veterans United Home Loan organization. There is NOTHING negative to say about Nani. We are so appreciative of her and what she has supported us with! They are so lucky to have her.
Thank you Nani!
Hal and Joan Alejandro
She help at every point to make things easier. Answered all our questions quickly and efficiently.
Nani’s customer service was excellent. She quickly responded to my questions with positive results.