Aurora “Nani” Serrao is a loan officer at Veterans United Home Loans of Hawaii. She’s lived in Hawaii since 1988 and has family roots in the Oahu area dating back to the 1800’s. Nani served in the Hawaii National Guard, the Army National Guard and the Air National Guard for a combined total of 20 years. As a daughter and sister of veterans, and a veteran herself, Nani truly knows what the military lifestyle is like. She provides understanding and a great knowledge of resources for her military homebuyers. Outside of work, Nani spends time with her three children, her family and close friends, and loves to help others.
Nani Serrano made the refinance process easy. She was our original loan specialist and we can’t praise her professionalism and her aloha spirit enough. She went above and beyond to get our original loan done, never giving up no matter what problems occurred. This time I never worried because I knew she was on the job and things would happen in a timely manner. She is a exemplary representative of your company and because of her I have recommended your company to my friends. Treat her well. She is rare in today’s business culture.
Nani referred us to an awesome realtor and fielded our questions even in the later hours of the day. She helped us set and meet our financial goals. Our experience with Nani was the exact opposite of our first experience with a loan officer from another va lender. Nani went above and beyond to help us purchase our first home!
Nani explained all the information about the loan.She called me often to make sure we are on the same page.
It could have been a 10 but email response times sometimes were frustratingly slow. Even if a detailed reply couldn't be made quickly a quick "Got your message, I'll get details back to you shortly" would have been preferable to long delayed responses. Otherwise, Nani did a good job.
Although I had an interaction with VU in 2017 that was less helpful, Nani Serrao was fantastic. She was on the spot, coordinating with the underwriters and letting us know what she needed quickly.
Nani was very professional and competent. We really felt we were in good hands throughout the entire process.
Nani was outstanding through the whole process. She answered all my questions and was always available to answer my questions. She's the Best!!!!!!
Nani was available anytime I had questions (and there were plenty of them. She took her time and explained (and re-explained) anything I was uncertain about. She made certain I knew what was happening along every step of the way. Much appreciated