Working in the finance industry for more than 27 years, and in Oahu for her whole life, Melody provides top-notch financial direction and guidance. Her grandparents, who immigrated to the U.S., instilled in her the value of accomplishing homeownership. What she enjoys the most about her job is seeing that same sign of accomplishment and relief from her borrowers. The joy in their eyes, knowing that what they have worked hard for is now a reality, is why she loves her job. Outside of the office, she and her family love to spend time together and catch up on their favorite Netflix shows and movies.
Melody was absolutely AMAZING! She made it easy every step of the way. Professionalism at its finest. She was very easy to talk to and to communicate with. 10/10 recommended.
Very nice and pleasant as a person, but seemed to have difficulty explaining the loan process to us and answering our questions. Clear communication would have prevented several needless delays that added extra stress and difficulty to an already unfamiliar and stressful process. At no time during our loan approval and underwriting did we feel like we had an accurate picture of what was ahead and when things needed to occur.
Response from Veterans United
Jason, we appreciate the chance to hear from you and we understand that the communication may not have exceeded expectations. We want everyone to feel that we go above and beyond to deliver outstanding service. One of our Client Advocate team members has begun to research your comments, and will be working hard to learn as much as possible about what caused your closing delays. By providing direct contact information for all of our Loan Specialist we go to great lengths to ensure you'll have an easy time reaching out for assistance. While we cannot change the experience you had we are committed to accountability, exploring ways to improve, and seeking opportunities to continue serving you. Should you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.
Friendly, pleasant & professional :))
Mel was so helpful and guided us every step of the way. She was always there to answer any questions we had. She made this refi so easy for us. Mel is wonderful and would love to work with her again.
This is my second home purchase with Veteran United as always excellent service!! Melody Remular was awesome to work with!! Nothing but praises!! Great communication throughout the whole process!! Will definitely recommend her services!!
She kept me well informed about the process and responded very quickly to my questions.
Melody is so kind, patient, and professional. She was always available to answer questions and explained things thoroughly. She really cares about her clients. I highly recommend her.
Melody's customer service was head and shoulders above the rest, she was fantastic to work with. Extremely knowledgeable in all facets of home loans, especially with handling veteran cases like myself. She understands the importance of timing and her responsiveness was impeccable! I was truly amazed at how seamless and stress free my refinance was with Veteran's United and it's primarily due to Melody's passion to help others and her unflinching dedication to the customer. Her communication with me during the entire process was phenomenal, answering any/all questions no matter the time of day! I will definitely seek her out in future property/home loan endeavors.